A the rather poor experience with an F-Secure "expert" on the chat.
I recently had some trouble and questions regarding Freedome and F-SAFE on iOS devices. I contacted an F-Secure expert on the chat for some answers and advice, but the experience was rather poor.
First, the english of the expert in question wasn't thge best, and considering that one gets to chose the language, this shouldn't happen. But far worse than the language, in my opinion, were the answers - and questions - I received from the expert I chatted with. I'm now rather confused, and I'm not sure I understood the functionality and effective protections that these two products - F-SAFE and Freedome - really provide.
The answers that I got don't reflect what I was expecting from these two products, and maybe it's my fault for not understanding them well, but I can also not easily fill in the blanks by searching for more info on the website itself. The final answers that the expert gave me regarding the protection offered by the products in question say that:
"Basically our program only basic protection for email on your computer. Freedome program only will protect your computer when you are online using the a public internet connection."
I wouldn't really agree with them from what I understand that both products do, but I want to make sure that this is - or isn't - my own misunderstanding.
My basic questions would be: what protection does Freedome and F-SAFE offer regarding the privacy of my e-mails, and if the expert says that the protection offered for thge e-mails on my computer is only a basic protection, which F-Secure product would be advanced or better?
I would post the whole chat, but I don't know if that would in some way be considered inappropriate according to the guidelines.
Any clarification would help.