Different email used for trial version and my new licence Virgin Media Customer on Windows 10
I am struggling after spending hourI s and hours going round and round in circles. Can someone please advise what I need to do.
I am a Virgin Media customer and I had forgotten that I was offered F-Secure on a free trial ages ago. I now recall I had problems installing it and gave up so never used my free trial which, I think, was for 12 months.
A couple of days ago, I navigated my way through Virgin Media to F-Secure again and got myself a 30 day trial. The F-Secure website did not recognise me as I was using a new email address and did not seem to recognise that I had navigated via Virgin Media either.
I have since had real problems installing F-Secure Safe. All I have is the Browsing Protection, so something is clearly wrong and so I started to dabble. At one point my Virgin Media connection took me through to F-Secure and the log in appeared as my old email address (which I can still access) so I logged into it. It showed that my F-Secure account had expired (after the original free 12 months). I decided that I would buy a new licence and try and sort it all out. I now have a new licence that it won't let me use.
How do I get myself out of this mess and install the new licence and enable full installation of F-secure safe?
The trial version is:
Browsing Protection 2.139.3446
F-Secure Network Interceptor 2015-08-27, 13:55