fs protection

@Ville Soon, my fs protection ended.

I have two weeks left.
This is  always renewed, but sometimes it went wrong.
Because we leave a few weeks... could you please renew it now for me allready?

Comments

  • @Ville see above message

  • VilleVille Posts: 485
    Accepted Answer

    Hi @FamousMarcel

     

    I have seen the message. Please be patient. We will not extend individual users unless the general extension fails. That should come soon.

     

    Ville

    (F-Secure R&D)

     

  • Ow okey thanks Ville

  • SimonSimon Posts: 2,587

    Hi @Ville

     

    I'm now getting a notification that my FS Protection license will expire in 4 days.  horror.gif Is the renewal coming soon?

     

    Cheers,

     

    Simon.

    iMatt
  • VilleVille Posts: 485

    Hi @Simon

     

    We had a bit of internal miscommunication and the licenses are still not extended. We'll try to get them sorted today. I'll post here when it's done.

     

    Ville

    (F-Secure R&D)

     

  • SimonSimon Posts: 2,587
    At least we know the renewal popup is working! Smiley Very Happy
  • VilleVille Posts: 485

    Hello,

     

    The licenses have now been extended. For the Windows client to update itself, you may need to wait multiple hours or you may select tray icon, right-click and select "Check for updates".

     

    If your license was not extended and you feel it should have been, please create a bug report and make sure you mention the e-mail address you use for fs protection login in the report. (In general, it would be advisable to keep same e-mail address in beta.f-secure.com and fs protection login)

     

    Ville

    (F-Secure R&D)

     

    Simon
  • SimonSimon Posts: 2,587

    Thanks Ville.  hatoff.gif

This discussion has been closed.