fs protection

FamousMarcel

@Ville Soon, my fs protection ended.

I have two weeks left.
This is  always renewed, but sometimes it went wrong.
Because we leave a few weeks... could you please renew it now for me allready?

Ville

Hi @FamousMarcel

 

I have seen the message. Please be patient. We will not extend individual users unless the general extension fails. That should come soon.

 

Ville

(F-Secure R&D)

 

FamousMarcel

@Ville see above message

FamousMarcel

Ow okey thanks Ville

Simon

Hi @Ville

 

I'm now getting a notification that my FS Protection license will expire in 4 days.   Is the renewal coming soon?

 

Cheers,

 

Simon.

Ville

Hi @Simon

 

We had a bit of internal miscommunication and the licenses are still not extended. We'll try to get them sorted today. I'll post here when it's done.

 

Ville

(F-Secure R&D)

 

Simon

At least we know the renewal popup is working!

Ville

Hello,

 

The licenses have now been extended. For the Windows client to update itself, you may need to wait multiple hours or you may select tray icon, right-click and select "Check for updates".

 

If your license was not extended and you feel it should have been, please create a bug report and make sure you mention the e-mail address you use for fs protection login in the report. (In general, it would be advisable to keep same e-mail address in beta.f-secure.com and fs protection login)

 

Ville

(F-Secure R&D)

 

Simon

Thanks Ville.