Charter Security Suite will not install even after they removed my existing antivirus
This is important to me because I am a quadriplegic who relies on my laptop to connect me to the world outside my bed aND MY SMART TV for entertainment.I tried unsuccessfully to load Charter Security Suite, I then contacted Charter tech support on 7/30 who took me through gotoassist -
He confirmed that I had no existing antivirus on my laptop. He took down my firewall and again was unsuccessful at downloading Charter Security Suite. After that time I get a warning my computer has no antivirus and my windows 7 computer is unable to get automatic updates. He told me he would report the problem and I could expect a call from 24 to 72 hours from F-SECURE.I did not receive the promised call.
i don't know if he did something to my computer that made anything better, but my situation is definitely worse after uninstalluing the working version of macafee. But I am really worried after he said, "It is not a real big deal, just don't go to any weird websites!" Now that I am vulnerable, i AM VERY CONCERNED AND HAVE NOT HEARD FROM F-SECURE ABOUT RESOLVING MY ISSUES AND SUBSEQUENT CHARTER TECH SUPPORT CALLS HAVE NOT RESOLVED MY ISSUES.
ps - I'm getting two red flag notices since 7/30 - one regarding my lack of antivirus, and one telling me windows could not automatically check for updates!