Need to request a remote session and advice
I have a virus and am hoping experienced members might be willing to help me. First I will explain what happened, and then I will ask for help on particular questions I have
Yesterday while online, and having about 15 pages opened on Internet Explorer, I got a message from F Secure saying a virus had downloaded and "Virus could not be removed." It identified the virus as Trojan.HTML.Redirector.U and advised me to contact F Secure. I tried to connect but apparently it was outside of business hours and nobody was there so I sent an email.
I ran the F Secure cleanup tool followed by a complete computer scan and then the cleanup tool again, all three showing no malware found.
My email response from F Secure was to recommend that I request a remote session and I was given a phone number to call, but the email came outside of business hours and it is now Saturday and F Secure is closed. I have not seen anything suspicious on my computer but am not visiting sensitive sites such as banking until I get this resolved.
I need to know what hour to call. I am in the Eastern time zone of the USA, and do not know if the times to call (9 to 16) are GMT and need to be converted to that, or some other time zone. I am 70 years old and know nothing about computers, so am depending on this community for help and advice. Thank you for any help on this