getting other device on

i have f -s on my main computer, but cannot log my other 4  items 2 phones laptop and kindle,

the chat man was useless,when i get inot add device put phone number in it asks for name of device 

no matter what i put in it keeps sayin to long or wrong characters .,i put in  motog, "moto" "Moto"

etc but nothing then it keeps logging me out ,why do these companies make evrything so complicated'

why not just a name in normal type,can someone give a better example of what is required

ericmutch

Best Answer

  • SimonSimon Posts: 2,582
    Accepted Answer

    @julium wrote:

    i have f -s on my main computer, but cannot log my other 4  items 2 phones laptop and kindle,

    the chat man was useless,when i get inot add device put phone number in it asks for name of device 

    no matter what i put in it keeps sayin to long or wrong characters .,i put in  motog, "moto" "Moto"

    etc but nothing then it keeps logging me out ,why do these companies make evrything so complicated'

    why not just a name in normal type,can someone give a better example of what is required


    Assuming this is F-Secure SAFE, and you have the correct type of license, have you tried just putting 'Phone' or maybe 'Android'?  I'm only guessing as I didn't think it mattered what you put, but obviously stick to 'normal' characters. 

     

     As I have just replied to ericmuch, we can't really help very much with licensing issues, for security reasons, so the best thing to do would be to raise a Support Ticket if you continue to have problems, but unless there's some sort of technical problem with the license, it really shouldn't be all that complicated.

Answers

  • cant help but am having the same problem.

     

    i have 4 lisences left but it keeps saying lisence in use when i try and install it on another laptop

     

    bloody useless!!!!!!!

    Alfredpc
  • SimonSimon Posts: 2,582
    Just to add to this, I can confirm that I have successfully added my Android phone to my SAFE account, using the name 'HTC One M8', so I don't think this problem can be anything to do with the name.
  • thanks for that

    jacndaz
  • Thanks to all problem now solved
  • SimonSimon Posts: 2,582
    Good to hear. :)
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