Alarming Email from F-Secure Customer Service on Unsolicited Email Address Change
I don't use a backup product from F-Secure, but I got the alarming email below that they'd gone and changed my email address somehow.
This was in response to an existing ticket about a totally different issue and while I haven't checked all the links in it, they look like regular F-Secure properties. And the response email address was to F-Secure. (So I don't think it was just out of the blue spam)
Question: Has anyone seen an email like this recently (with address [email protected])? Or did their customer service just mix this up?
(EMAIL THEY SENT) Dear [my name], With regards to your inquiry, please be advised that your email address have been changed as per requested and your email address is [email protected] . please follow the below steps to install Frontier Content Anywhere program. 1st - Open your Internet Browser and go to http://web.can.ftrsecure.com 2nd - Enter the your email address (which should be the same email address that you use for the Frontier Backup and Sharing program) and the password that you have received in the email from Frontier. 3rd - Once logged in, click on the arrow pointing down at your name beside the search box and the click on download application and save it to your desktop. 4th - Double Click on the Content Anywhere application to upgrade your Frontier Backup and Sharing program to Content Anywhere and follow the instructions shown to complete the upgrade. 5th - Click on Continue setup once Content Anywhere have been installed. 6th - Give a name for your Device > Click next > Choose the folders that you want to backup > Click next > Click Finish. 7th - Now the Frontier Content Anywhere installation is completed and have been setup successfully in your computer. Important Note: Please make sure that all your files have been restored to your computer from the Frontier Backup and Sharing program as your Frontier Backup and Sharing program will be uninstalled automatically after the upgrade is complete. Best regards, Lingeswaran Lingeswaran Satgurunathan Technical Support Engineer F-Secure Corporation http://www.f-secure.com/support UK: +44 208 822 3632 US: +1 866 295 2725 AUS: +61 1300 195 516
EDIT: REMOVED EMAIL ADDRESS