Call from someone who got hit with the Cryptowall malware. Clicked on an attachment. Using Workstation PSB on Windows 7 PC. Unfortunately, not all of the important files that were encrypted were backed up off-site. Looking at biting the bullet and paying for the private key. It is not at all clear if they will provide the private key even if paid. Anyone have experience with this? Not sure how this got by F-Secure. I realize it is difficult if the user launches a malicious application via an email attachment, but still.... If any of you in-house tech support folks have anything helpful, please let me know. This is a very nasty one.
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