3CX phone application cannot fully connect
I am running F-Secure Anti-Virus 12.83 build 104 and I am having trouble with my 3CX voip phone application. It does not fully connect to the server unless I first turn off F-Secure (Turn Off "Shut down all security features") and then it connects fully. Then I turn F-Secure back on and and it works for a while...
The problem seems to stem from additional applications (or dll's) that 3cx needs to run and to "fully" connect. See this: http://www.3cx.com/blog/voip-howto/anti-virus-blocking-voice-mail-in-3cx-phone-system/
However there is no way to add these applications or dll's to the "Application Settings" as per illustration for AVG. What am I missing?
PS. By saying that it does not "fully connect" I mean that it does not communicate with the server and get the "presence information" and so I cannot see who is online or be on a phone queue etc. It kind of hobbles the product. However I can make phone calls.
Thanks in advance!