Show information to new members (to avoid confusion)
New members sometimes have a tendency to:
- Post in wrong community
- Post in an old thread that already has a solution
- Post a problem in the Idea Exchange (either as new idea or as a reply to another idea)
- Post a problem that has an answer in one of sticky posts
- Don't see the Recommended content (as @Blackcat recently mentioned)
When a new member has registered(or when writing the first post) I believe it would be good to display a welcome message with brief information about the different communities so first of all get them to post in the correct section. And not to reply to old threads. Check out the sticky posts first etc. Any information that could avoid the above mentioned things.
And some info that they should mark a correct answer as the solution. (I think it's mostly F-Secure staff that marks solutions today)
Regarding posting in old threads: shouldn't old solved threads be closed? (read-only) If someone posts a similar problem to an old solved thread, and a new reply solves the problem. Then what? Should there be multiple solutions? It seems the link for "Go to Solution" only refers to the first solution, so you most likely won't see if there are other newer solutions.
An example that has multiple solutions: http://community.f-secure.com/t5/Security-for-PC/f-secure-mobile-password/td-p/11373
Would you read all other pages if you found the solution already on the first page? Probably not, and If so you could miss out on a newer and perhaps better solution on the other pages. (not in this example though)