Question about 3 PC 1 Year subscription

HcinlyHcinly Posts: 4
in F-Secure SAFE

Hello:

 

I have bought F Secure with 3 PC 1 Year subscription. One of them use in my desktop and other one in my Ultrabook. Recently I reinstall operation system and F Secure in my Desktop twice. Finally I found F Secure in my Ultrabook shows that my license was expired.

 

How can I got my license back?

 

Thanks !

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Comments

  • SimonSimon Posts: 2,633 Superuser

    Does it give you the option to insert a subscription key on the Ultrabook?  If so, do that, then it should offer to take the inactive licence off the other machine.

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  • SimonSimon Posts: 2,633 Superuser
    Just to add, you've posted this in the Password Management section, which is for F-Secure Key, but I am assuming you're referring to the Internet Security product.
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  • JaniashviliJaniashvili Posts: 469
    Check your computer's time and date settings, it may cause such problems
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  • NikKNikK Posts: 935 Rock Star

    Did it say the license had expired or perhaps that all licenses are already used?

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  • HcinlyHcinly Posts: 4

    Dear friend:

     

    Thanks for your reply. I do that as you said before I post this thread. It shows that the key has been used as 3 users. Can not take my lisence back.

     

    Thanks a lot!

     

    BR

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  • HcinlyHcinly Posts: 4

    Dear Friend:

     

    The lisence can be used in my desktop now. But my ultrabook can not!

     

    Thanks a lot!

    BR

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  • HcinlyHcinly Posts: 4

    Dear Friend:

     

    It as you said, my product is Internet Security. Is there any way can take my lisence back?

     

    Thanks a lot!

    BR

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  • NikKNikK Posts: 935 Rock Star

    Yes, first check date & time setting on your Ultrabook, as Janiashvili suggested.

     

    Then un-install and re-install F-Secure Internet Security on your ultrabook. When you enter your subscription key you'll get a message that all licenses are already in use. You'll then be asked if you want to move a license, so the license from your old desktop before you re-installed Windows can be used for the ultrabook instead.

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  • ChrissyChrissy Posts: 438

    Hi @Hcinly ,

     

    I've moved your post to the correct board.  Are you still having an issue with your subscription keys, or is this now solved?

     

    // Chrissy

     

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