INSTALL PROBLEM

TRYING TO INSTALL F-SECURE ON MY DESKSTOP BUT CAN'T GET BEYOND LANGUAGE SELECTION. THE NEXT TAB IS MISSING!

Comments

  • SimonSimon Posts: 2,584

    Are you migrating from Virgin Media Security, or from another security product?  You need to fiully remove your previous security software before installing F-Secure.

     

    If that's not the issue, then please provide more details, such as which operating system, and which version of F-Secure you're trying to install.

     

     

     

     

  • FurFur Posts: 3

    Thanks will try uninstalling Virgin Media. I managed to download F-Secure to my laptop but having problems with my Deskstop which runs WINDOWS XP.

  • FurFur Posts: 3

    Have uninstalled VMS but still can't get beyond language selection. The Install Now button appears to be missing from the screenshot.

  • SimonSimon Posts: 2,584

    Not being funny, but have you actually selected the language, and ticked any T&C boxes needed prior to installation?   Sorry if that's a bit basic, but sometimes we overlook the obvious.  :)

     

    My only other suggestion would be to run the VMS uninstallation tool (again?), as can be found here:

     

    http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393

     

    Then start again from scratch with F-Secure.

     

    I assume you haven't any other security software installed on the machine that runs in real time?

  • I am a total techno thicko. Just got an iPad air and trying to put f-secure on through my virgin account, I am clicking download from f secure site from my iPad message says safari unable to download, my f secure account shows device but nowhere on my iPad can I find any sign of protection, any thoughts.....
  • SimonSimon Posts: 2,584
    Sorry, I'm not great with tablets, but are you sure you're clicking the correct install link to install on Apple iOS?
  • Have had a look there are only 3 install options windows, Apple Mac tried that but it's only for laptop/PC and mobile which is one I am trying... Take pity on me lol
  • SimonSimon Posts: 2,584
    Sorry, I'm about as much in the dark as you are here, but does the mobile option give any further options, such as iOS or android?
  • No it makes reference to android and a cap tip to Mac but no ios, I really appreciate your contract but will contact f secure direct, baffled I am.
  • SimonSimon Posts: 2,584
    To be honest, I'm not actually sure that it's available for iOS devices.
    Kingcoreythe1st
  • Thanks Simon, it would be typical if it isn't,for years I have used and still use android with my phone, looking in envy at everything that is compatible with ios and now I have it the first thing I want to get is not available....GRRR, sigh. Thanks all the same mate.
  • SimonSimon Posts: 2,584
    They said there would be a compatibility update in the next couple of weeks, so hopefully not too long to wait. :)
  • SimonSimon Posts: 2,584
    It would appear that F-Secure Safe is indeed not supporting iOS devices at this time - check the compatibility list:

    http://www.f-secure.com/en/web/home_gb/safe?icid=1042
  • NikKNikK Posts: 931

    Hi, I just answered a similar question in another thread. Read this regarding iPad and iPhone:

    http://community.f-secure.com/t5/Security-for-PC/Loading-F-Secure-onto-Ipad/m-p/35221/highlight/true#M6381

    Kingcoreythe1st
  • SimonSimon Posts: 2,584

    Ah!  I should make a note of all these links!

  • Thanks fellas
  • Hei;

     

    Jeg er kunde hos dere, jfr QQ25-EXT9-ooE4-PO3M-76EH, men vet ikke hvordan jeg kan få RE-Insallert F-Seucre

    etter at pc'en (Asus) har vært i Kongsvinger til Reparasjon.

     

    Håper dere kan hjelpe meg via E-posten ??

     

    MVH

    Torkel Funner

  • NikKNikK Posts: 931

    Om du har angivit din rätta kod så föreslår jag att du editerar din tidigare post och ändrar eller tar bort koden

     

    Installationsfiler hittar du här: http://www.f-secure.com/en/web/home_global/support/installers

     

    ps. English is the supported language here

  • Hi;

     

    The firm that repaired my pc has removed my F-Secure.

    Hope therefor that you can give me F-Secure back to my Asus.

    This is not a new pc, but the same as I used three Weeks ago

    with yours F-Secure.

     

    MVH

    Torkel Funner

  • SimonSimon Posts: 2,584
    Assuming this is a retail version, all you need to do is download the installer from the Downloads section on the main F-Secure site, and reinstall using your current subscription key.
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