Uninistallation tool

Is it me?  Where is it? 

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  • SimonSimon Posts: 2,561

    Thanks Blackcat.

     

    The point is though, it should be easy to find on the site, via the links at the bottom of the pages, and it just doesn't seem to be there.

  • I agree. Most other vendors have their uninstall procedure/uninstall tool displayed as an important sticky post on their forums.

     

    Take a look at this one for example; IMHO the F-Secure site is not easy to find things for both newbies and experienced users.

     

    Capture 2 .GIF

  • SimonSimon Posts: 2,561

    Yes, and on the Bitdefender site, they have this:

     

    http://www.bitdefender.com/support/removal-tools-%28uninstallers%29-for-common-antivirus-software-1107.html

     

    But the tool itself seems to have been removed form the FS link.

  • SimonSimon Posts: 2,561
    Hi Fendy,

    That's fine, but where is a link to it that anyone can find?

    I see this topic has been marked as solved, but I would respectfully dispute that it has, as the Uninstall Tool should, in my opinion, be easy to find on the website, and we still have no website link to it.

    If there is a reason why FS Support don't want the tool to be made too freely available, I would be interested to hear it. :)
  • Hi Fendy, 

     

    thanks for confirmation.

     

    But for newbies it is still not clear on the main site where to obtain the uninstaller and even then on the ftp site it is not clear that this is the latest version. 

     

    Maybe the Uninstaller can be listed under the "Free Tools" section together with Online Scanner, Health Check and anti-theft. In fact IMHO, the uninstaller tool is more important than the latter 3 tools.

     

    Further if you are to keep with the ftp site maybe it can be clearly stated that the uninstaller listed is the LATEST version. At the present time this is not clear with the date shown!

  • EoaeEoae Posts: 5

    "That's fine, but where is a link to it that anyone can find?

    I see this topic has been marked as solved, but I would respectfully dispute that it has, as the Uninstall Tool should, in my opinion, be easy to find on the website, and we still have no website link to it.

    If there is a reason why FS Support don't want the tool to be made too freely available, I would be interested to hear it. :smileyhappy:"

     

    Where is the link? I found it through the manager itself. It's not even that hard, you just click the question mark icon on the top right, go on "help", then click "uninstallation", and it tells you how to do it. It's not hard, you really just open your eyes and not whine about it and mark petty little asides about them not wanting you to unistall it. Of course they don't, "if there's a reason why FS Support don't want the tool to be made too freely available"... et cetera. Well duh, of course they want you to use their product.

     

    So, stop playing neglected consumer so hard, it's annoying for everyone, especially when the fault is your own, for just not looking very hard.

  • Thank you valued new member Smiley Tongue

     

    if you take a look through a LOT of the threads on this forum a lot of users would like to know how to uninstall F-Secure completely and therefore would need access to the uninstall tool.

     

    Unfortunately not all AVERAGE users are as computer savvy as you!

     

    In addition I would like to think that all users would support rather than slag off other people who are Contributors using their valuable time to help others on this Forum.

     

    So I look forward to your helpful comments in the future on F-secure products. 

  • EoaeEoae Posts: 5

    When their "valuable time" is used by being particular, petty, and petulant about issues which are, as demonstrated, easily solved, one has to wonder at the validity of their indignation.

     

    Those people have access to the unistall tool, it's easy. They apparently, however, do not have access to exploratory skills. This is fine, some people are busy, or not computer savvy as you say. I accept these.

     

     

    However, this doesn't justify the silly attitude some people take to it. Sure, be annoyed when you can't find it easily, but if it is the individual in question that is at fault, like here, it doesn't do to continue to try to blame the provider for what is, essentially, an inabilty to look properly. Whining is never polite, and it is especially intolerable when it is unjustified whining. Simply bowing out when you get the information you need is best.

  • SimonSimon Posts: 2,561
    Couldn't have put it better myself, Blackcat.

    To the new member, please don't let ignorance get in the way of making future helpful and informative posts. Your first one was, at least, entertaining.

    Have a nice day. :)
  • EoaeEoae Posts: 5

    Oh, I see you're maintaining your rather adolescent approach then? That's your due, after all. I suppose no one enjoys being called out on being foolish, and so continue their original course with greater solidarity, as marked here notably by your decision to refer to my being a new member, thus attempting to bring some semblence of validity to the condescension that then follows. Don't worry, it does make you come across as more adult.

  • BenBen Posts: 2,640

    Hello, 

     

    Thank you all for your input. Everyone wants to have a positive experience while on the boards, please keep the discussion courteous and help each other.

     

    As mentioned in the Welcome and guidelines.

    "Your opinions are always welcome, but personal attacks and harassment ("flaming") in either the forums or through private messaging are not acceptable."

     

    Thank you.

     

     

     

     

  • EoaeEoae Posts: 5

    Apologies, I would hate to think that I was considered to be doing either.

     

    No doubt my aforementioned ignorance is showing, yet again.

     

    Thank you.

  • SimonSimon Posts: 2,561
    I don't see what your problem is. If you have a disagreement about a post, why not make your case positively and politely, rather than attacking an established member, who you accuse of 'whinging' in your very first post!

    To clarify, the uninstallation tool to which I refer is the dedicated F-Secure Uninstallaton Tool, which is used to completely erase F-Secure from a users computer. This is sometimes needed even if the user intends to reinstall the product, as some issues require a complete removal and reinstall. This is different to the default program removal utility within Windows, which often does not entirely remove all instances of a program.

    As other security products have easily found links to their uninstallation tools on their websites, I am merely suggesting that F-Secure should do the same. Providing a link in a thread to the tool is fine, but it's not a permenant and prominent link that can be found easily by users.

    Is that OK?
  • EoaeEoae Posts: 5

    "I don't see what your problem is. If you have a disagreement about a post, why not make your case positively and politely, rather than attacking an established member, who you accuse of 'whinging' in your very first post!"

     

    My problem is the approach you have towards the notion of the problem being "resolved". You state that there is no link to it easily accessible to the consumer, and then continue therein to show indignation that such a thing is the case. This, however, is false, as there is a dedicated FS uninstallation tool accessible from the programme itself, easily. My problem is that you continue to show indignation at the situation which is, in every way, your fault. I stated that you were whining, for that seems an apt description of a complaint that doesn't cease at it's proper resolution (the alternative offer of a help by Fendy) and is inherently flawed, ie; that such a tool is present for the consumer.

    If one cannot do a thing, they ask for help from the suitable source, as you did. After recieving help, they then make their thanks, and end. This is the polite conduct. You did not do this, you from the off made the assumption that the FS software or website were somehow at fault, as opposed to yourself, and continued along this line. It is this assumption which I take issue with.

     

    "To clarify, the uninstallation tool to which I refer is the dedicated F-Secure Uninstallaton Tool, which is used to completely erase F-Secure from a users computer. This is sometimes needed even if the user intends to reinstall the product, as some issues require a complete removal and reinstall. This is different to the default program removal utility within Windows, which often does not entirely remove all instances of a program."

     

    I am aware of what you are referring to; indeed, my computer is not a Windows computer.

    The tool is part of the FS Protection software. If you open it, and click the icon with the question mark in the top right corner, and click "help" then click "uninstallation", it directs you to the uninstallation tool that is a part of the original software you dowload. You then unistall it, and everything is gone.

     

    "As other security products have easily found links to their uninstallation tools on their websites, I am merely suggesting that F-Secure should do the same. Providing a link in a thread to the tool is fine, but it's not a permenant and prominent link that can be found easily by users."

     

    After the above, I believe your complain here to be largely redundant. It would generally be the assumption that the "unistall" options would be found in a "help" menu.

     

    I do apologise for the brashness of my responses thusfar, it is merely that after many years in retail management, I begin to loose patience with those who inappropriately apportion blame, and do so with apparent vigour. Even so, I beg your pardon for any undue hurt you've felt at my objections with you.

  • "The tool is part of the FS Protection software. If you open it, and click the icon with the question mark in the top right corner, and click "help" then click "uninstallation", it directs you to the uninstallation tool that is a part of the original software you dowload. You then unistall it, and everything is gone."

     

    I have followed your instructions to the letter both in the Technical Release/ Beta and the new 2014 IS suite but I do not see your results. 

     

    Can you give more precise step by step instructions including the version of FS you are using? Thank you.  

  • SimonSimon Posts: 2,561

    Post removed, as was, in essence, as Blackcat posted above.

  • pcah4pcah4 Posts: 22

    Would you be kind enough to clarify HOW you click on UNINSTALLATION.

    Would you also be kind enough to clarify which and what security suite you are using.

    If you are using IS 2014 then there is no such uninstallation in the topic list so one would presume you are not using that.

  • Fendy you have provided the official link and that will always be the official link if I bookmark it as you say correct :). Please provide the link for a Macintosh version if there is one by now. I do not think there is.

     

    Thanks,

    Rich

  • FendyFendy Posts: 67

    Hi Enfcmedic384,

     

    For Mac, you can always get it from here: 

     

    ftp://ftp.f-secure.com/support/tools/uitool/mac/MacProtection/

     

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    Best regards,
    Fendy

  • SimonSimon Posts: 2,561
    Thanks Jayson. :)
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