subscription not updated anymore?

Hello,

Try to use this (current) landing page and its guide: https://www.f-secure.com/en/fs-protection

If that does not work, use the mentioned email address with a bit patient. :)

// in general, on Windows (at least) platform - expired UI should direct you to this webpage when visiting Subscription-related screen. A place where a bit is explained about design.

Still as per first URL:

Already have account?

If you already have an account but have lost the invitation, just enter your email to the form above and you will receive a new invitation for the existing account.

and you always can try to enroll with a new email address as a fresh beta tester.

// In addition, it is worth verifying that the trouble is not related to the use of an unsupported device or 'broken' connection to F-Secure servers. For example, checking whether a subscription has expired (and not been renewed) not just for a single specific device.

Or even double-check that your installation is still pinned to the email address you used to send the email.

By the way, what is your current version of installed application? Or where did you check expiration?

Thanks!

Thanks for your response.

Well, yes.

This is intended for new users of the beta version. And now, existing users can also (re)obtain an activation code - in case the devices currently in use failed to handle this task for some reason. Kind of self-service / automatic routine.

This is also a way to find out whether you are an active or inactive beta user (or better to say - your email is used/using in beta program). Because you wrote that ""I am not sure if I am still considered part of the beta users""; based on provided output - you are, but subscription is expired indeed.

Based on the information on the other webpage mentioned, if the subscription expires, you might have to wait six months before reapplying. However, I think that sending an email to the specified address could change the situation and allow for a manual subscription renewal; if beta team decides to do so. For instance, perhaps your subscription wasn't actually supposed to expire but was marked for renewal (yet something went wrong). Or perhaps they are always happy to have people help improve their products. And so on.

Sounds as your device is still supported.

Currently I only install beta on my laptop, you are right maybe later I shall also try and see whether the subscription still works with my phone or not.

I think since output was ""Form submission failed This email has been recently used for beta and can't be used right now."" - your subscription is in expired state. Otherwise, an email would have been sent, possibly containing an activation code for the "new" device / installation.

So, the best ways are:

• wait until they respond here or via email; to extend your current account's subscription (pinned to your main email address) or to receive denial confirmation;
• maybe to create another beta user account with another email (or alias). I am not sure it will harm them, especially, for only one active device and with a lot of potentially helpful feedback from that. Again, even to start from scratch is also a bit of 'test'. As well as, re-applying one 'subscription' to another on already installed instance / device.

Thanks!

That's very true.

It's worth noting, though, that the subscription might simply be renewed without any notification (unless the product is not uninstalled and so a corresponding notification will appear directly on the device) - meaning you might not get an email response, yet the subscription would still be extended. As implied by some community comments / topics on subject, this is often exactly what happened after sending emails to the aforementioned address..