Re-installation of Internet 2011

djacks
djacks Posts: 3
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I am trying to re-install Internet 2011 after having to re-install Windows XP.

The installation accepts the sub key OK, but the installation stops halfway though.

When I re-installed Windows I formatted the partition so it was completly clean. 

Any advice would be appreciated.

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi djacks,

    Any error message? Kindly provide us a screenshot or describe more details on this error.

    Thanks.


    Best Regards,
    Jayson

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  • djacks
    djacks Posts: 3

    Hello Jayson,

     

    I do not get an error message.

    Message on screen is:-

     

    <  Installation was not completed.

    All software components could not be installed. The failed components : Virus & Spy Protection, Firewall,

    Spam Control, Parental Control, Deep Guard, Cisco NAC Support, E-Mail Scanning, Web Traffic Scanning,

    Please remove the old installation, and install the product again. To use the current product installation

    restart the computer >

     

    Regards,

    David 

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi djacks,

    Please check if you have the latest Windows XP sp3 and WIndows Installer 4.5 installed. If not, kindly upgrade both.

    Windows XP sp3:
    http://www.microsoft.com/en-us/download/details.aspx?id=24

    WIndows Installer 4.5:
    http://support.microsoft.com/kb/942288

    Thanks.


    Best Regards,
    Jayson

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  • djacks
    djacks Posts: 3

    Hello Jason,

     

    It looks as though the Windows Installer was corrupted when I re-installed Windows XP.

    I had used the quick format

    I re-installed Windows again, but used the full format.and not the quick one.

    This time the F-secure programme loaded up OK and is running fine.

    It looks as though the quick format does not always clear everything.

    A salutory lesson for me!

    Many thanks for your help.

     

    Best Regard,

    David

     

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  • celavey
    celavey Posts: 34 Observer

    I remember having the same problem once. Where my XP OS is not working so I was forced to upgrade to Windows 7. So far everything is working just great. image

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