Support e-mail?

Mbert
Mbert Posts: 1 New Member
in People & Devices

I can't seem to find a support e-mail anywhere and I have been at this point:

"Your queue position is 1."

For way longer than I care to admit. The AI Bot won't inform me if there are actual agents working the chat now or now, simply saying "I can't give you that information".

*No real category that fits so I just picked one at random, I am sorry for this.

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Answers

  • FS_Tia
    FS_Tia Posts: 390 Moderator

    Hi @Mbert! Thank you for your message. I'm really sorry to hear how long you were stuck waiting, and I understand how frustrating that must have been. Unfortunately, we don’t offer support via email, but only by phone and chat, which I understand isn’t always ideal when you’re already having trouble getting through.

    I did notice, though, that you eventually managed to reach an agent in the chat and were able to get help with your issue, which is great to see.

    If there’s anything else you need, feel free to reach out.

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