2FA code

Jauska
Jauska Posts: 8 Explorer
in Home Security Beta Programs

Hey

I noticed while reinstalling one of my devices that I currently no longer have the 2FA code for my FS protection account. Is it possible to get an 2fa reset/removal on that account?

Your customer support team instructed me to make post to this forum for additional support as they can't handle it.

Best Regards,

Jauska

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Answers

  • Chameni
    Chameni Posts: 281 Moderator

    Hi @Jauska,

    Sorry to hear you no longer have access to your 2FA code. For security reasons, 2FA reset/removal requests need to be handled directly by the appropriate support team after account verification.

    I will send you a DM for account verification, please provide below details :

    • The email address linked to your F-Secure account
    • Whether you still have access to that email address

    We will then guide you through the next steps securely.

    Thank you,
    Chameni / F-Secure

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  • Chameni
    Chameni Posts: 281 Moderator

    Hi @Jauska,

    We’re glad to informed that the MFA reset was completed successfully.

    Please try signing in again and let us know if you experience any further issues. We’ll be happy to assist if needed.

    Thank you,

    Chameni

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  • Jauska
    Jauska Posts: 8 Explorer
    https://community.f-secure.com/en/discussion/comment/143409#Comment_143409

    Hey. It seems that 2fa is now removed for my main f-secure account but not for the fs protection account which I was having issues in the first place.

    1000012007.jpg
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