Bug Report: Microsoft Edge Update Breaks F-Secure Browser Extension

Karibu
Karibu Posts: 47 Contributor
edited January 20 in Device Protection

The recent Microsoft update of Edge to:

Version 144.0.3719.82 (Official build) (64-bit)

breaks the F-Secure browser extension (and other software publisher extensions - so not just limited to F-Secure; being widely reported online).

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Answers

  • TVC15
    TVC15 Posts: 220 Rising Star
    edited January 20

    If you uninstall and reinstall the extension, does that help, help clear out any "handshake" bug between Edge and the F-Secure extension? It's still working on my end, so far. Banking Protection is working as well. F-Secure Internet Security v25.11 (6.8.535.0)

    Microsoft Edge is up to date. Version 144.0.3719.82 (Official build) (64-bit)

    Screenshot 2026-01-19 202053.png
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  • Karibu
    Karibu Posts: 47 Contributor
    https://community.f-secure.com/en/discussion/comment/143024#Comment_143024

    No. It does not work. The issue I am reporting can be reproduced at-will every single time.

    The F-Secure browser extension stopped working on six (6) Windows 11 Pro 25H2 systems after the most recent Edge version update.

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  • Ville
    Ville Posts: 821 F-Secure Product Expert

    I also have that version of Edge and it works fine on my end. That error means that the communication channel from our extension to the app could not be established. Extension needs the app to get ratings for websites.

    Ville

    F-Secure R&D, Desktop products

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  • zapper
    zapper Posts: 1 New Member

    I work at Phantom Wallet, the same is happening with our chrome extension on Edge v144 (stable channel). It works on MS Edge v143, and MS Edge Beta v145 so I assume this will resolve itself when they push v145 to their stable channel. Problem is that won't happen until mid February. MS Edge needs to resolve this sooner.

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  • Karibu
    Karibu Posts: 47 Contributor
    edited January 25

    The "fix" for this was:

    1. Uninstall F-Secure browser extension
    2. Uninstall F-Secure
    3. Reboot the system
    4. Reinstall F-Secure
    5. Reinstall F-Secure browser extension
    6. Reboot system

    Not one F-Secure staff member asked any diagnostic questions such as "What version and build of Windows and Edge are being used?" or "Can you submit diagnostic logs?"

    Imagine if these needed to be done via InTune or other Windows management methods for hundreds or thousands of Windows systems? Everybody automatically assumes reports are made by people with one system (although I did state in my case it happened simultaneously across 6 systems - which took about 1 hour to "apply" the fix).

    Yikes!!

    Just smh.

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  • JOnes
    JOnes Posts: 1,329 Forum Legend
    edited January 25

    At the moment, F-Secure apparently doesn't have an admin or moderator on the English-language community forum who would respond to these consumer inquiries. @Firmy was apparently the last of the Mohicans in this position .

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  • Karibu
    Karibu Posts: 47 Contributor

    All the signs of a company on the decline. It just cannot compete any longer.

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  • Karibu
    Karibu Posts: 47 Contributor

    Any replies of "It is working for me" are not helpful as they are dismissive of the report. However, unfortunately, it seems this is the best that many people can do in the online world.

    If a user tells me something is NOT working - not once in my professional life have I ever responded with "Well, it is still working for me." Such a reply is peak unprofessionalism and amateur hour.

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  • TVC15
    TVC15 Posts: 220 Rising Star
    edited January 26
    https://community.f-secure.com/en/discussion/comment/143049#Comment_143049

    The English forum has been suffering the loss of Mod or employee support for about the last 4 - 5 months, without any real sign of it turning around. I at times have been referring people to the off forum support options, as log files are no longer being read on the English forum (deeper investigation).

    I think the rebranded version of F-Secure for ISP's and "education" centers (as I've heard it expressed that way here before) seems to be what's helping to keep them alive. Otherwise, the home user consumer side isn't what it used to be.

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