F Secure failed to update
Accepted Answer
-
Hello @BoskoM
Welcome to the F-Secure Community, and thank you for bringing this to our attention.
We have received similar reports regarding this issue. However, we are still in the process of gathering feedback from users. To assist you further and support our investigation, we will send you detailed instructions via private message.
Thank you once again, and we wish you a wonderful day.
Firmy
Community Manager | F-Secure Community
π Strengthening digital security through knowledge and collaboration
π Explore our User Guides | Knowledge Base for self-help resources
π» Empower yourself with Cybersecurity Insights and protect what matters
Answers
-
It is always a good idea to include the device & software environment where the problem occurred in these notifications, at least:
- Win/Mac/Android/iOS version (supported environments)
- F-Secure version (latest recommended )
- Screenshots(if possible)β¦
The community portal could also be developed so that this information is always mandatory in opening the threads
-
Thank you,The issue you presented is known to dev. team as far as i know and in that case they are allready eagerly researching the root cause.If they need more information, you will receive a personal message with detail instructions.Othervise we have to wait at least the next release(25.6 ?) to solve this.Unfortunately, the consumer does not normally receive any reason code (info text) for that "failed" reason that would directly tell the possible reason for the failure.
-
win 10
as a random suggestions:
- can you try to restart / reboot system? I mean, perhaps, you may have tried to do this, but it seems like your system with quite a set-up and you may be keeping it "online" without properly shutting it down or rebooting it for long periods of time.
- can you try turning on F-Secure VPN and check if the update can be completed?
- optionally, try to consider whether some applications might be complicating the update process (network [over]load, proxy, simply some kind of system overload, or maybe the update process is somehow failing due to some third-party points, for example, I donβt know if it might react incorrectly to nmap activity and so on).
other than that - it would be useful to know how long you've had this trouble, whether you've tried reinstalling the product, other things around (as if it were a stable or 'temporarily' state, but it happens often) and so on.
Thanks!
