Fail to get a sync code

SnoopyR · October 23

I have vault in my laptop. When I try to add new device, I don't get a sync code. I have tried many many times (during past two years) but no success so far. So my vault is kind of useless. Should I re-install the software or what??? What happens if I re-install?

JOnes · October 24

https://help.f-secure.com/product.html#home/total-windows/latest/en/task_74BB1FA8639143ADA6A132BE698BD93D-latest-en

SnoopyR · October 25

https://community.f-secure.com/en/discussion/comment/142571#Comment_142571

Thanks, but this doesn't help. The main problem is that the system doesn't provide any code at all (not automatically and not even if I try to get it by pressing the 'generate'-button).

JOnes · October 25

If the device (win, mac ?) you are trying to generate a code from is not capable of doing so, I recommend reinstalling F-Secure on it and try again.(use the uninstallation tool in removing f-secure,and take the export of password vault before running the tool)

https://kb.f-secure.com/s/article/How-to-reinstall-F-Secure-TOTAL-on-Windows?language=en_US

https://kb.f-secure.com/s/article/How-to-reinstall-F-Secure-TOTAL-on-Mac?language=en_US

SnoopyR · October 26

https://community.f-secure.com/en/discussion/comment/142573#Comment_142573

It didn't help. Instead I created a new vault in my phone and managed to connect my laptop in that vault. I don't know if this will work from now on. But I know this will be my last subscription of F-secure. I have had F-secure earlier a few years ago and ever since I have been very disappointed of the poor clarity of the user guides. They should be for dummies, not for experts and definitely not for advertising purposes.

JOnes · October 26

Do you think there is anything wrong with those instructions that doesn't work? I think they are very detailed if you follow them carefully. If you find any errors, please report them here, of course, to the community forum or f-secure support directly.They are more than happy to get informed of those..

https://help.f-secure.com/product.html#home/total-windows/latest/en/task_9AD42C66EFF14365A56B3738BD31B032-latest-en

https://www.f-secure.com/en/support

Fail to get a sync code

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