F Secure failed to update

BoskoM
BoskoM Posts: 2 New Member
in Device Protection

My valid F secure failed to update. I tried re installing the product, but problem remains.

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Answers

  • JOnes
    JOnes Posts: 1,026 Forum Guru

    It is always a good idea to include the device & software environment where the problem occurred in these notifications, at least:

    1. Win/Mac/Android/iOS version (supported environments)
    2. F-Secure version (latest recommended )
    3. Screenshots(if possible)…

    The community portal could also be developed so that this information is always mandatory in opening the threads

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  • BoskoM
    BoskoM Posts: 2 New Member
    image.png

    version f Secure 25-5

    wind 11 Pro

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  • JOnes
    JOnes Posts: 1,026 Forum Guru

    Thank you,The issue you presented is known to dev. team as far as i know and in that case they are allready eagerly researching the root cause.If they need more information, you will receive a personal message with detail instructions.Othervise we have to wait at least the next release(25.6 ?) to solve this.Unfortunately, the consumer does not normally receive any reason code (info text) for that "failed" reason that would directly tell the possible reason for the failure.

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  • Firmy
    Firmy Posts: 2,289 Community Manager

    Hello @BoskoM

    Welcome to the F-Secure Community, and thank you for bringing this to our attention.

    We have received similar reports regarding this issue. However, we are still in the process of gathering feedback from users. To assist you further and support our investigation, we will send you detailed instructions via private message.

    Thank you once again, and we wish you a wonderful day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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