Again Device Protection Update error

guzzzi
guzzzi Posts: 7 Explorer
edited June 2 in Device Protection

Hello, I have been using F-Secure for many years. But lately the product has only been causing problems.
Again and again I have to uninstall F-Secure because the Device Protection cannot be updated. Once I have completed the uninstallation and reinstallation, it works again for a while.

Can someone explain to me what this could be, although I have seen many posts that have this problem. What is wrong with the product?

F-Secure Total
Win11/24H2

image.png

I will reinstall it again.

Thank you

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Accepted Answer

  • Firmy
    Firmy Posts: 2,291 Community Manager
    Answer ✓

    Hello @guzzzi

    Thanks for bringing this to our attention.

    We've indeed received reports from other users facing this issue, and we want to assure you that we're diligently working on a fix. Based on the fsdiags submitted by affected users, we've identified some potential root causes, such as conflicting software installations or proxy settings on devices. Please check to ensure your system doesn't have these configurations.

    To help us investigate your specific case further, I've sent you a private message with instructions on gathering more information. Please follow those steps and let us know the outcome.

    Thank you for your patience and cooperation. Have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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Answers

  • guzzzi
    guzzzi Posts: 7 Explorer

    After reinstalling it works again, but still, i don't know why this happens and when will this be fixed.

    image.png
    Like Awesome
  • Firmy
    Firmy Posts: 2,291 Community Manager

    Hello @guzzzi,

    Thank you for your patience as we investigate the issue further. In the meantime, please try the following workaround to help ensure the update installs successfully:

    1. Open the Control Panel
    2. Go to Network and Sharing Center
    3. Click on Change adapter settings
    4. Right-click on your active network adapter and select Properties
    5. Uncheck Internet Protocol Version 6 (TCP/IPv6)
    6. Click OK to apply the changes

    image-20250611-095337.png

    Once you've completed these steps, please try running the update again.

    Let us know if this resolves the issue or if you need any further assistance.

    Thank you, and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

    Like Awesome

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