Again Device Protection Update error

guzzzi
guzzzi Posts: 7 Explorer
edited June 2 in Device Protection

Hello, I have been using F-Secure for many years. But lately the product has only been causing problems.
Again and again I have to uninstall F-Secure because the Device Protection cannot be updated. Once I have completed the uninstallation and reinstallation, it works again for a while.

Can someone explain to me what this could be, although I have seen many posts that have this problem. What is wrong with the product?

F-Secure Total
Win11/24H2

image.png

I will reinstall it again.

Thank you

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Answers

  • guzzzi
    guzzzi Posts: 7 Explorer

    After reinstalling it works again, but still, i don't know why this happens and when will this be fixed.

    image.png
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  • Firmy
    Firmy Posts: 2,243 Community Manager

    Hello @guzzzi

    Thanks for bringing this to our attention.

    We've indeed received reports from other users facing this issue, and we want to assure you that we're diligently working on a fix. Based on the fsdiags submitted by affected users, we've identified some potential root causes, such as conflicting software installations or proxy settings on devices. Please check to ensure your system doesn't have these configurations.

    To help us investigate your specific case further, I've sent you a private message with instructions on gathering more information. Please follow those steps and let us know the outcome.

    Thank you for your patience and cooperation. Have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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