Banking protection

PGC
PGC Posts: 3 Observer
edited May 19 in Web Browsing

Hi

Like a few other people I no longer have the green "frame" around the screen when I am on my banking sites.

Am I right in thinking that I should have this?

If I should have it how to I reinstall it?

Thanks

PGC

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Accepted Answer

  • Ville
    Ville Posts: 777 F-Secure Product Expert
    Answer ✓

    Can you confirm that when you navigate to the bank site and click our extension icon (you may need to pin it in browser to make it visible) it looks something like this.

    extension_bank.png

    This is a screenshot from our beta program (fs protection). However the important part is the second line which says "This website looks safe". On the left of that you should have the icon that is shown here, which indicates it's a banking site. It should also have a green checkmark. This ensures that the extension is properly connected to the app and can get rating information from it.

    Ville

    F-Secure R&D, Desktop products

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Answers

  • Firmy
    Firmy Posts: 2,261 Community Manager

    Hello @PGC

    Welcome to the F-Secure Community, and thank you for your post.

    To help us understand the issue you're experiencing and provide the most effective assistance, could you please share a few more details with us? Specifically, could you let us know:

    • What is the version of your operating system (e.g., Windows 10, macOS Sonoma, Android 14)?
    • Which web browsers are affected by this issue (e.g., Chrome, Firefox, Safari, Edge)?
    • Could you provide a few examples of the specific banking websites where you are encountering this problem?

    In the meantime, you might find some helpful information in this article: [Windows/MacOS] The F-Secure Banking Protection pop-up banner does not appear when I visit a banking site, what can I do?

    Please don't hesitate to let us know these details, or if you require any further assistance. We're here to help get this resolved for you.

    Thank you for your cooperation, and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • PGC
    PGC Posts: 3 Observer

    Hi

    Thanks for the prompt reply.

    Operating system Windows 10

    The only web browser I use is Google Chrome

    All banks and financial sites are affected.

    Thanks for your help

    Phil

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  • TVC15
    TVC15 Posts: 133 Adventurer
    edited May 29

    Hi @PGC

    Did you ever get this figured out, where the Banking protection is at least enabling on most sites?

    F-Secure came out with the option to add a site onto it through the Settings of v25.4.

    https://www.kb.f-secure.com/s/article/What-s-new-in-the-F-Secure-app?language=en_US&utmid=app-release-notes

    Manual banking protection activation

    You can manually activate banking protection on specific websites by adding them to a custom Banking list under Scam Protection → Manage allowed and blocked websites.

    I just entered one in, and it worked great.

    banking.png

    I hope this helps…at least for someone :)

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  • PGC
    PGC Posts: 3 Observer

    Hi TCV15

    Thanks for the tip.

    I have tried it and I still do not get the green "safety" edge around the screen.

    Regards

    Phil

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  • TVC15
    TVC15 Posts: 133 Adventurer
    edited May 29

    @Firmy do you have any ideas to help Phil? Maybe by him providing a fsdiag log file to be read? Could a browser extension possiably be breaking that feature?

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  • Ukko
    Ukko Posts: 3,872 Superuser
    edited May 29

    Hello,

    Sorry for intruding on the discussion.

    Considering the fact that you were able to try the recently added feature - then as I understand it, Windows 10 has the current version (not 32bit one, not lower than a certain build) and the F-Secure solution is updated successfully.

    Ruling that out - it remains to be seen whether it is only Banking Protection that is not working (in one form or another) or whether the entire F-Secure solution is acting up.

    Could you try some things to check what is working and what is not:

    • [[based on this feature: Clear the clipboard after banking sessions]] can you try to copy something in clipboard, like 'text' by Ctrl+C, then try to visit banking website (let's say, https://nordea.no), then close it and try put copied text from clipboard by Ctrl+P. If it is not possible - then - maybe banking protection functionality is working, but just green frame is not visible;
    • so, can you locate then path/directory like (C:\Program Files\F-Secure\TOTAL\net8) or whatever related to your system. There try to locate executable with filename (fsbanking.exe) and run it. On my system it just tried to make a green frame for a couple of seconds (or even milliseconds) and disappeared; which, it seems to me, should be a normal result in your case as well. If it is not possible - then - maybe that's the trouble.

    If these checks will bring something - probably - it is possible to dig more. For example, if some other parts are not working as well (which could be related to the reason).

    // however, I would start from double checking KB article mentioned in original Firmy's comment: https://www.kb.f-secure.com/s/article/Banking-Protection-banner-does-not-work-or-appear-when-I-visit-a-banking-site?language=en_US

    With browser extensions - it worth to check that other features working like 'search rating logos' in search results of Google Search / Yahoo Search / Bing Search / DuckDuckGo - because what if extension is installed, is marked as active, but not working in your case. Surely banking protection hugely pinned to browser addon/extension. As well as, using website via HTTPS (which is now can be bypassed by local list of manually added websites for banking protection).

    Thanks!

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  • TVC15
    TVC15 Posts: 133 Adventurer
    edited May 29

    @Ukko with a excellent reply like that, you can "intrude" anytime you want :) :) Didn't mean to leave anyone out, when I pinged and asked for Firmy's help :)

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  • Ukko
    Ukko Posts: 3,872 Superuser
    edited May 29

     with a excellent reply like that, you can "intrude" anytime you want  :) :)

    Well, yes, maybe. :)

    But more excellent thing is to gather fsdiag logs and share them with development or support teams with a little help from certified people (as you suggest). Because if banking protection fails, in most cases it will be visible there; and quite often the reason will be a bit more clear.

    just in case there is a delay with this - I think it would be possible to try some sorts of things (what if suddenly it would lead to something useful). but it is such a random thing that it can be connected with anything (discarding all simple reasons), like some problems with Microsoft Windows Desktop Runtime installation and some local system or computer settings (multiple monitors or some restrictions). But as for me - then there should be some other problems or factors besides the lack of greenframe.

    // fsdiag logs from a system where the trouble is easily reproducible or exists are likely the best step. by the way, just as from MOKT there (https://community.f-secure.com/en/discussion/comment/141305/#Comment_141305) since Firmy is pinged. :)

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