Problem with update Device Protection
Answers
-
Hello again @Firmy I see it may be related to pending Windows Patches or Hot-Fixes. I see the following are not yet installed:
2025-04 Kumulatives Update für Windows 11 Version 24H2 für x64-basierte Systeme (KB5055523
2025-04 .NET 8.0.15 Security Update for x64 Client (KB5056686)
2025-04 Kumulatives Update für .NET Framework 3.5 und 4.8.1 für Windows 11, version 24H2 für x64 (KB5054979)
Maybe this will solve the issue.
br,
Rob
-
@Firmy , still the same Problem for ASUS E510 Win 11 Laptop with F-Secure TOTAL 25.3 downloaded 2025-04-03
- Device Protection 1.0.2503. 5246 is still loop Installing at 2025-04-09 kl 16:26 manual download used
- Device Protection 1.0.2503. 5246 is still loop Installing at 2025-04-09 kl 16:31 manual download used
Pink Floyd: if You don't Eat your Meat how can you have any Pudding (osv) …
So what is F-Secure Staff doing All Day Long ??
Fixed me Mom (88 Bast - Years) Win 10 Acer Laptop 17 Tum with ESET Home 30 Days Trial, now She can play Kungen, Harpan mm 😁
Win 10 Acer Laptop Works Ok !
This is written from Her ASUS E510 Win 11 Laptop from year 2024-05 (2.500 sek) with F-Secure TOTAL , the Laptop came with Win 11 Home Safe Mode so of course I had to re-Install Win 11 to be able to Download external SW, Software year 2024
Like BankID (within Sweden) etc. so NO EU - EU Parliament ID and / or EU BankID is needed !
https://www.bankid.com/
I Update Gov Dept NCSC plus MFP now and then depending what is found etc. …
https://www.ncsc.se/
https://mpf.se/
- Device Protection 1.0.2503. 5246 is still loop Installing at 2025-04-09 kl 16:26 manual download used
-
Now F-Secure TOTAL VPN is called: Unified Wintum within Win 11 Home Laptop functions
F-Secure TOTAL VPN-protocol: Hydra - den snabbaste, säkraste anslutningen (in Swedish) so this looks New
F-Secure TOTAL 25.3 still loop Install: Device Protection 1.0.2503.5246 , 2025-04-10 kl 03:17
F-Secure TOTAL 25.3 still loop Install: Device Protection 1.0.2503.5246 , 2025-04-10 kl 03:19
-
Win 11 Version 23H2 x64 KB5055528 Downloaded and Installed Ok for the moment at least.
https://windows101tricks.com/windows-11-update-stuck/
Result: F-Secure TOTAL 25.3 Device Protection 1.0. 2503.5246 still loop Install and FSDIAG Zip File (fsdiag.zip) is available, where to send or upload ?
Today Tvättstugan - Landry at 06:00
-
Hello @rob_b @Molly1900
Thank you for your comment and clarification.
We’d like to investigate this issue further to help resolve the problem as soon as possible.
To assist with our investigation, we kindly ask you to generate a debug log and share the file with us. For your privacy and security, please do not post the file publicly on the forum. We’ve sent you a private message with instructions on how to upload the log file (fsdiag.zip).
We appreciate your cooperation and look forward to your response.
Thank you, and have a great day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters -
-
Hello @rob_b
Thank you for the information.
We can confirm that your ticket is being handled. Any updates or further details will be sent to your email. We are committed to resolving this issue as quickly as possible.
Wishing you a wonderful day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters -
Hello,
I’m encountering the same loop problem. Got the f-secure update 25.3. on April 6 and Win10 22H2 update yesterday (cumulative 22H2 update kb5055518 successful, but the security update failed to install after which it was removed from the update queue, app said it will retry later). I’ve been stuck in the f-secure (got update) loop “device restart is needed”, since windows was updated last night. Hoping for some help
Alex
-
ASUS E510 Win 11 Home with F-Secure TOTAL 25.3 still loop Install Device Protection 1.0.2503.5246 today Friday 2025-04-11 at 04:05 and 2025-04-11 at 04:08
FSDIAG file sent several Times to F-Secure !
El-Giganten has McAfee (unlimited device) for under 1.000 sek incl. VPN Function, so Next to Evaluate after ESET Home 30 Days is Done for the old Acer Win 10 Laptop.https://www.elgiganten.se/datorer-kontor/mjukvara/antivirus
Already Tested ESET Home 30 Days for the ASUS E510 Win 11 Home, it's just to de-Activate F-Secure TOTAL and Activate ESET Home or un-Install F-Secure TOTAL etc.
Time if Flying since @Adam1995 Reported this Problem 2025-03-21 and how many out There can run Win xx DOS cmd …Elderly Folks don't know Win xxx DOS cmd when asking and they hardly know how to Update their smart mobiles e.g. Samsung 4G or 5G in the following order:
- Samsung OS → One UI-version x.y , Android-xx
- Google Play-system Update
- All App's used via Google Play Store
Similar for iPhone and other smart mobiles.
- Samsung OS → One UI-version x.y , Android-xx
-
Hi
This problem still persists and today is April 17, 2025.
Everything is stuck in a loop since the update to 25.3 and no solution in sight.
Could it be that while this, which at least seems to be a global problem, persists, everyone at F-secure has taken the weekend and will let the problem hang in the air?
There is nowhere to send the file generated via the diagnostic tool either, and also no pm from F-secure.
Just a question from someone who is not as knowledgeable as the rest of you, is the only right thing to do to remove F-Secure completely and only rely on Windows Defender? -
Pewi1982 I use this Web Link sent by F-Secure or FSDIAG file via F-Secure TOTAL Software (installed at Win 11 Laptop) → Help and Support (translation from Swedish) → Run Support Tool to create FSDIAG Zip file
- https://www.f-secure.com/en/support/tools
after FSDIAG Zip is created I'll use: Submit a sample → File sample
Support tool FSDIAG for Windows or Mac - https://www.f-secure.com/en/support/submit-a-sample
You have to try if I does Not work = "knappa"- click and click till it works for You, add your Name and e-mail via F-Secure Web Formulär (Form)
Trial and Error to Learn 😁since year 1983 from NMT-450 Cellphones (11 Kg) and Vidare - Beond, soon 6G out there and Next Win xx - Mac etc. Release …
https://www.ericsson.com/en/6g
Samsung 4G and 5G smart mobiler Ok at least 2025-04-18 using F-Secure TOTAL License, so this seams to be Win xx and maybe Mac Computer (Laptop , Desktop, "Padda" (iPad - Surfplatta) related Problem only ??https://www.elgiganten.se/mobiler-tablets-smartklockor/surfplatta/ipad
https://www.elgiganten.se/mobiler-tablets-smartklockor/surfplatta/android-surfplatta - https://www.f-secure.com/en/support/tools
-
Hi Molly
Thanks for your reply.🙂
I have now submitted a file via the path you showed, so I have also received an automatic email that a case has been created.But how does this error actually work, is it as someone said that every time you restart the computer, more and more hard drive space is taken up due to this error?
I have an old computer that does not have a very large hard drive, so I would like someone knowledgeable to answer if it is that way and if in that case it is better to uninstall the program completely on the computer while waiting for a solution.
And is the program even of any use right now in this broken state it is in now?And do you or anyone else here know if any solution is in the works, or if a solution is several weeks away? Have you received any communication from F-Secure regarding this?
I think we should be compensated for this loss of service by receiving extensions because this time when it has been broken for so long is taken from our subscription period.
-
Hi Pewi1982 , have sent a New FSDIAG Zip file to F-Secure Customer Support after trying their Solution = still lopp Install
Open a New Case: Bank Protection Unstable with version 25.3 , maybe it's related to this Problem !?
Waiting to F-Secure Feedback and by the way: Glad Påsk - Happy Easter (food the same during Swedish Midsommar and Christmas basically )🐣
Some has Old Traditions from Vikings incl. World food like: Gazpacho, Sushi, Tex Mex, Kebab, Gyros, Tzatziki, Açorda and so On
https://historiska.se/home/
Planet Tellus Multi Kulturellt since Time before Time …
https://www.ica.se/recept/ -
Hello @at11 @KAndy1806 @Pewi1982
Thank you all for your continued patience and for sharing your experiences with us.
We understand that the issue with Device Protection continuing to loop during installation is causing frustration for many of you.
We kindly ask you to generate a debug log and send it over to us. You can do this by using the Support Tool within the F-Secure software (Help & Support section) to create the fsdiag.zip file.
Once the file is generated, please do not post it publicly for your privacy and security. Instead, kindly send it to us via private message. Details and instructions have been sent to you via private message.
Your cooperation is greatly appreciated, and we’re committed to resolving this as quickly as possible. We’ll keep you posted on any updates.
@Molly1900 could you please clarify what you mean by the banking protection being unstable? Additionally, could you share the banking URL you’re referring to?
Thank you once again for your understanding.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters
