Problem with update Device Protection

@Firmy , still the same Problem for ASUS E510 Win 11 Laptop with F-Secure TOTAL 25.3 downloaded 2025-04-03

1. Device Protection 1.0.2503. 5246 is still loop Installing at 2025-04-09 kl 16:26 manual download used
   
2. Device Protection 1.0.2503. 5246 is still loop Installing at 2025-04-09 kl 16:31 manual download used
   
   Pink Floyd: if You don't Eat your Meat how can you have any Pudding (osv) …
   
   So what is F-Secure Staff doing All Day Long ??

Fixed me Mom (88 Bast - Years) Win 10 Acer Laptop 17 Tum with ESET Home 30 Days Trial, now She can play Kungen, Harpan mm 😁

https://login.eset.com/login

Win 10 Acer Laptop Works Ok !

This is written from Her ASUS E510 Win 11 Laptop from year 2024-05 (2.500 sek) with F-Secure TOTAL , the Laptop came with Win 11 Home Safe Mode so of course I had to re-Install Win 11 to be able to Download external SW, Software year 2024

Like BankID (within Sweden) etc. so NO EU - EU Parliament ID and / or EU BankID is needed !

https://www.bankid.com/

I Update Gov Dept NCSC plus MFP now and then depending what is found etc. …

https://www.ncsc.se/

https://mpf.se/

Win 11 Version 23H2 x64 KB5055528 Downloaded and Installed Ok for the moment at least.

https://windows101tricks.com/windows-11-update-stuck/

Result: F-Secure TOTAL 25.3 Device Protection 1.0. 2503.5246 still loop Install and FSDIAG Zip File (fsdiag.zip) is available, where to send or upload ?

Today Tvättstugan - Landry at 06:00

Hello @Firmy

I a separate thread message I have answered you, that yesterday due of a separate ongoing support case with Agent "Olivia G" i sent via email my log file "fsdiag.zip" which has been generated via the support tool within F-Secure Application.

Hope it helps.

Rob

Hello,

I’m encountering the same loop problem. Got the f-secure update 25.3. on April 6 and Win10 22H2 update yesterday (cumulative 22H2 update kb5055518 successful, but the security update failed to install after which it was removed from the update queue, app said it will retry later). I’ve been stuck in the f-secure (got update) loop “device restart is needed”, since windows was updated last night. Hoping for some help

Alex

downloaded F-Secure 25.3. No improvement on my HP- notebook: Still loop Installing.
By the way: what is the risk running my notebook with not fully functional F-Secure and what is your recommendation ?

Hi
This problem still persists and today is April 17, 2025.
Everything is stuck in a loop since the update to 25.3 and no solution in sight.
Could it be that while this, which at least seems to be a global problem, persists, everyone at F-secure has taken the weekend and will let the problem hang in the air?
There is nowhere to send the file generated via the diagnostic tool either, and also no pm from F-secure.
Just a question from someone who is not as knowledgeable as the rest of you, is the only right thing to do to remove F-Secure completely and only rely on Windows Defender?

Hi Molly
Thanks for your reply.🙂
I have now submitted a file via the path you showed, so I have also received an automatic email that a case has been created.

But how does this error actually work, is it as someone said that every time you restart the computer, more and more hard drive space is taken up due to this error?

I have an old computer that does not have a very large hard drive, so I would like someone knowledgeable to answer if it is that way and if in that case it is better to uninstall the program completely on the computer while waiting for a solution.
And is the program even of any use right now in this broken state it is in now?

And do you or anyone else here know if any solution is in the works, or if a solution is several weeks away? Have you received any communication from F-Secure regarding this?

I think we should be compensated for this loss of service by receiving extensions because this time when it has been broken for so long is taken from our subscription period.

Glad påsk! 🐥

Där ser man, jag är också ifrån Sverige.

Hello @at11 @KAndy1806 @Pewi1982

Thank you all for your continued patience and for sharing your experiences with us.

We understand that the issue with Device Protection continuing to loop during installation is causing frustration for many of you.

We kindly ask you to generate a debug log and send it over to us. You can do this by using the Support Tool within the F-Secure software (Help & Support section) to create the fsdiag.zip file.

Once the file is generated, please do not post it publicly for your privacy and security. Instead, kindly send it to us via private message. Details and instructions have been sent to you via private message.

Your cooperation is greatly appreciated, and we’re committed to resolving this as quickly as possible. We’ll keep you posted on any updates.

@Molly1900 could you please clarify what you mean by the banking protection being unstable? Additionally, could you share the banking URL you’re referring to?

Thank you once again for your understanding.

Hi @Firmy

For me, reinstalling seemed to do the trick. Not that it stuck. I had to do it all over again on April 19: same endless loop. But at the moment it’s working, so my FSDIAG-file would probably be of no use.

By the way, if the “Send non-personalized user data” option is checked in user Settings, is FS getting real-time info about these recurring loop events and the un/reinstalling or is that referring to some other user data? Because even if a reinstall might temporarily help, I obviously would want FS to know about the issue whenever it happens, so that they get the data/stats/scale of the issue and can create a permanent fix.

@Firmy @all

Sorry But the uninstallation with the aforementioned Tool to uninstall completely the F-Secure App helped for one week, since 15th April I am not able anymore to update the Virus Definitions. I will reply to the same email case with the agent Olivia, that from my point of view there is a buggy behavior within F-Secure Update Device Function.

Thanks for further analysis.

Best,

Rob

Still waiting for F-Secure 25.4 Version

@KAndy1806 used the mentioned solution for ASUS E510 Win 11 Home from year 2024-05

1.Un-install via F-Secure Tool incl. Restart - Re-boot

https://www.f-secure.com/en/support/tools

2.Install F-Secure TOTAL from My F-Secure , takes forever before the Installation starts !

https://www.f-secure.com/se-sv

Note: Installs Windows NET x.y.z something

3.Result 1 = Device Protection Installation Fails

3.1 Result 2 = Device Protection 1.0.2503.5246 Installation Ok after some Time

4. VPN takes forever to Config by F-Secure TOTAL Version 25.4 ??

5. Device Protection 1.0.2503.5246 Installation still Loop installs with Version 25.4 ??

6. FSDIAG Zip created via F-Secure TOTAL App Support function

7. Upload the FSDIAG Zip file to F-Secure

https://www.f-secure.com/en/support/submit-a-sample

F-Secure TOTAL Version 25.4 Installed finally after Desktop Runtime 6.0.36 and 8.0.13 error code 2203 Repair and VPN now also Working

https://answers.microsoft.com/en-us/windows/forum/all/error-installing-security-update-0x80070643/f380f6dd-057a-47fd-8867-233c9dc9182b

Still Problem with Device Protection 1.0. 2503.5246 loop Install 🙄

Win 11 downloaded .NET 8.0.15 Security Update for x64 Client (KB5056686) and removed Desktop Runtime 8.0.13 = double checked Controlpanel → Program → Programs and functions

Device Protection 1.0. 2503.5246 loop Install 2025-05-06 kl 03:22 and the Time 03:22 present All the Time when Manually download F-Secure Updates …

I have the same problem. Device protection update is failing for some weeks. I uninstalled F-Secure, did a reboot and reinstalled F-Secure with no effect.

What shall I do?