Trusted network dont work after latest update

Solidmage
Solidmage Posts: 6 Observer
in Privacy VPN

I updated F-Secure and its VPN component to Hydra. After that, my two PCs can no longer connect over the LAN, even though both are on the same trusted network. Before the latest update, everything worked just fine.

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Answers

  • JOnes
    JOnes Posts: 935 Forum Guru

    Same feature after the new VPN experience(hydra,wireguard,open vpn),the trusted networks had to be redefined(delete&define) in order to bypass VPN the local network..

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  • Solidmage
    Solidmage Posts: 6 Observer

    So what is the solution if i want to connect another pc on the LAN while both have VPN active?

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  • JOnes
    JOnes Posts: 935 Forum Guru
    https://community.f-secure.com/en/discussion/comment/140500#Comment_140500

    You must redefine trusted networks on both PC:s after update if using the latest F-Secure VPN or just wait for the corrected update

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  • FS_To1
    FS_To1 Posts: 12 F-Secure Employee

    We have identified the issue and it will be fixed in next release. Meanwhile you can remove existing trusted network and add it back to get it working. Sorry for the trouble.

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  • Solidmage
    Solidmage Posts: 6 Observer
    https://community.f-secure.com/en/discussion/comment/140529#Comment_140529

    Thanks for quick reply! I have already tried to remove and re add trusted networks but it seems not to help. I will wait for the fix.

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  • FS_To1
    FS_To1 Posts: 12 F-Secure Employee

    @Solidmage If re-adding does not help then issue is something else than what we were able to reproduce thus possibly not going to be fixed with the fix. It would be good if you contact F-Secure support and they will instruct way to provide diagnostics for us so that we can investigate further, thanks.

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  • Firmy
    Firmy Posts: 2,183 Community Manager

    Hello @Solidmage

    As mentioned by @FS_To1, we would require an fsdiag to investigate this issue deeper.

    I have sent you a private message. Kindly follow the instructions and submit the fsdiag via private message to protect your privacy and security.

    Looking forward to your reply.

    Thank you.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • Solidmage
    Solidmage Posts: 6 Observer

    I think Virtual Box software may have some conflicts with the new update. My both PC have Virtual Box installed (Virtual Box also install Virtual network card as did the latest VPN update "Wintun tunnel")

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  • Firmy
    Firmy Posts: 2,183 Community Manager

    Hello @Solidmage

    Thank you for your input.

    To better understand the interaction and confirm whether VirtualBox is contributing to the issue, we would still recommend sending us an fsdiag log from one of the affected PCs. This will allow our technical team to examine the network configuration in more detail.

    Please refer to the private message sent earlier for instructions on how to securely submit the fsdiag file.

    We appreciate your help in narrowing this down and look forward to resolving it with you.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • Solidmage
    Solidmage Posts: 6 Observer

    Hello

    I was able to fix this issue by doing following steps:

    1. Fully uninstall F-secure + Freedome client from every machine (if it was installed separately)
    2. Reboot
    3. Reinstall F-secure
    4. Reboot
    5. Add my local network to trusted network
    6. Set F-secure VPN to use OpenVPN on every machine

    Hope this helps if anyone else have similar issues

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  • Solidmage
    Solidmage Posts: 6 Observer

    I have to report another issue now, When VPN in on about 24-48 Hours its just dies and whole network is dead untill you reboot VPN, it is not optimal because i have remote connection to other pc and now i have to manually connect monitor+keyboard to reset it. Any fix for this?

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  • Ukko
    Ukko Posts: 3,833 Superuser

    I have to report another issue now, When VPN in on about 24-48 Hours its just dies and whole network is dead untill you reboot VPN

    I may have noticed something similar during my experience with the current implementation of the VPN feature. At that time I was not really sure about the 'routine', but my last time with "strange" VPN behavior (with most protocols or locations) was after 24-48 hours of being connected or occasional use with long sessions. And, mostly, more idle state than an active browsing. No sleep modes or such things in use.

    The point is that a "simple" reboot of the system and the "troubles" disappeared.

    What makes it unclear to me is the reason - as I thought, maybe it was something local (like if I used the VPN too much) or something else. For me, the problem was that I couldn't connect to the VPN location using certain protocols. Or then during use - the connection would disappear and I couldn't restore it. At the same time - "my" network connection did not break. It worked.

    All the problems I know with the disappearance or breakage of my normal network connection are related to a "buggy" network card driver (as I think).

    Any fix for this?

    Surely there will be one, if you can really repeat it consistently. In my situation - I have not yet managed to find a 100% way to reproduce my problem. Still have more random situations that are sometimes accompanied by other events that may be causes other than what I would think.

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