Problem with update Device Protection

Adam1995
Adam1995 Posts: 6 Explorer
edited March 21 in Device Protection

The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in progress, please wait. Have you encountered it or know how to fix it? The problem has been occurring since the update to version 25.

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Answers

  • JOnes
    JOnes Posts: 852 Forum Guru

    You said you have reinstalled the F-Secure program,before reinstalling,did you uninstall it by using the uninstallation tool,the tool usually removes files which may conflict and cause problems

    https://www.f-secure.com/en/support/tools

    https://help.f-secure.com/#lang=en

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  • Adam1995
    Adam1995 Posts: 6 Explorer
    edited March 21

    Yes, I uninstall by standard uninstaller and install and i have the same problem.

    I uninstall by uninstaller special tool and install and i have the same problem.

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  • JOnes
    JOnes Posts: 852 Forum Guru

    OK,then you should run the support tool(FSDIAG) and wait for the admins to send you an PM message where to send it for analysis @Firmy & Co will take care of the rest.

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  • Firmy
    Firmy Posts: 2,104 Community Manager

    Hello @Adam1995

    Welcome to the F-Secure Community. Thank you for reporting this issue to us.

    Could you let us know which version of Windows you are using? Also, please ensure that all available Windows updates are installed on your device.

    Once the updates are installed, kindly restart your computer and check if the issue persists.

    I’ve sent you a private message—if the problem continues, please generate an fsdiag and send it over via the message.

    Thank you, and have a wonderful day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • Adam1995
    Adam1995 Posts: 6 Explorer

    I am using windows 10. the problem still exists, F-secure hangs in a loop on Device Protection module update. I sent the generated report.

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  • Jasodu
    Jasodu Posts: 1 New Member

    I'm having the same problem with my computer: The "Device Protection" update keeps downloading, even after reinstalling, and won't install. I noticed the problem after the disk space was full. Currently, F-Secure is filling up 1GB of the hard drive in 5 minutes due to this error! I would appreciate a quick solution to this problem!

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Same issue related to Acer 14" from year 2024 with Windows 11 Home Pre-installed , this issue was detected approx. two weeks ago were Device Protection is Loop installed every day.

    Log-files already sent to F-Secure from FSDIAG Tool and the mentioned procedure via F-Secure Uninstall does Not work !

    https://www.f-secure.com/en/support/tools

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  • Adam1995
    Adam1995 Posts: 6 Explorer

    The few comments above show that the problem is global and related to F-secure software. When will you release a patch and how to fix the problem, because the advice you give does not work and contact through private messages has also stopped. We pay for licenses and the product does not work. @Firmy

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Device Protection 1.0.2502.5119 [8.20.49.134/2025-03-28T14:18:38Z] still loop Install every day and today 2025-03-28 at 19:33 dvs Downloading manuellt !

    Now is 2025-03, kumulativ uppdatering för Windows 11 Version 23H2 för x64-baserade system (KB5053657) Downloading, let see what happens !?

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Win 11 Laptop with Swedish: removed e-mail adress from F-Secure TOTAL function: Identitetsövervakning

    Still the same loop Istall of Device Protection !

    At F-Secure TOTAL and under Support there is: Återtsäll rykteschemaminne → rumor schema memory ?

    Win 11 Defender is Turned Off incl. Rumor etc. Mickey Mouse BS that i EU Chat Control , found it out last year 2024 and there Mozilla files are store with 0 (noll) Data depending on Con-Fig om Win 11 and Fire Fox Browser setting = Mega restrict etc.

    F-Secure TOTAL was possible to <Download year 2024 and now 2025 till something happened with F-Secure TOTAL Software.

    Win 11 and EU Chat Control are Mickey Mouse BS 24/7

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  • Molly1900
    Molly1900 Posts: 12 Observer

    EU Chat Control and one Minister without any Telecom - IT Kunskap !

    https://chatcontrol.se/

    https://www.svt.se/nyheter/inrikes/regeringen-gar-vidare-med-omgjord-chat-control

    "Old Sosse" in Sweden from Old Sweden 1970 and 1980 talet Era and I Worked in Finland at 1980 talet with NMT-900 Interim Testing, started with NMT-450 year 1983 and onward with GSM year 1991 plus IN - Network , Pre-Paid etc

    https://www.svt.se/nyheter/ylva-johansson-ifragasatts-om-lobbying

    10 years International experience within Telecom - IT plus UN Assignments related to Telecom - IT etc. plus Y2K with USA and that was special.

    NFI has AI Education besides ISTQB (done year 2009) and Scrum Master and Kanban (done year 2010) plus some other Training (Scuba Diving: Nitrox incl. Nitrox Cumputor , Recue Diver etc)

    https://nfi.se/

    https://www.crisp.se/konsulter/henrik-kniberg

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  • Molly1900
    Molly1900 Posts: 12 Observer

    After Windows 11 Version 23H2 för x64-baserade system (KB5053657) Installed now 2025-03-28 the same result for F-Secure TOTAL = >

    Device Protection 1.0.2502.5119 [8.20.49.134/2025-03-28T14:18:38Z] still loop Install every day and today 2025-03-28 at 20:38 dvs Downloading manuellt !

    Going to check Norton Software

    https://www.elgiganten.se/brand/norton/norton-360

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Still the same problem 2023-03-30

    Device Protection 1.0.2502.5119 [8.20.49.154/2025-03-30T00:10:20Z] loop Install every day and today 2025-03-30 at 05:06 dvs Downloading manuellt.

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  • jenschu76
    jenschu76 Posts: 1 New Member

    got a solution. you have to temp. disable firewall. than it can update it. best regards

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  • Adam1995
    Adam1995 Posts: 6 Explorer

    I solved the problem by running CMD with administrator privileges in windows 10.

    1. Typing these commands:
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns
    • ipconfig /registerdns
    • netsh firewall reset
    • netsh int ip reset
    • netsh winsock reset
    • net localgroup administrators localservice /add
    • net localgroup administrators networkservice /add
    1. reboot the system
    2. Uninstall F-secure
    3. Install F-secure (Disable the windows firewall while F-secure is installed)

    Device Protection update downloaded and installed and f-secure is finally working.

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  • KAndy1806
    KAndy1806 Posts: 2 New Member

    I am facing same problem since updating to 25.2 March 27.
    Permanently Decice Protection pdate failed.
    Using Windows 11, 24H2.

    2nd laptop updating without any problems.

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Used Adam1995 Solution , however now Device Protection download Fail: Misslyckat (Faild) at 2025-03-31 ca 07:05 , then later Installed.

    1. Win 11 Defender Firewall Activated
    2. F-Secure TOTAL VPN Activated
    3. Changed DNS serverns-xxxxx to : Automatisk (DHCP)

    So something is still "fishy" with F-Secure TOTAL compare to one month ago !

    Going to De-activate Win 11 Defender Firewall and see what happens since Device Protection still loop Installerat (installed)

    FireFox:

    1. Förbättrat spårningsskydd = Strikt

    2. Aktivera DNS över HTTPS med = Maximalt skydd

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  • Molly1900
    Molly1900 Posts: 12 Observer

    F-Secure TOTAL updated to version 25.3 via F-Secure OneClient (x64) 6.1.407 2025-03-31 at 12:13

    However, Device Protection 1.0.2502.5119 still loop Install !

    Should Adam1995 procedure be use also for F-Secure version 25.3 ?

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Just so you Know the ASUS E510 (Not possible to Edit previous Comment's - Post's at this Forum) from 2004 purchased from Power was Pre-Installed with Win 11 Home that is on Top of Win 10

    https://www.power.se/

    Found it out 2024-05 during Installation of Brother Printer MFC-J4620DW and Brother Printer was picking Win 10 - Windows 10 as Default , solution 2024 was:

    1. De-Install Brother Software
    2. Install Brother Software and "klick" on Windows 11 since Default was marked Windows 10 , Worked out Ok

    Brother Web page Down according to answer.

    https://weubroprdapi.azurewebsites.net/error/503.html

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  • JOnes
    JOnes Posts: 852 Forum Guru
    edited March 31

    @Molly1900 & and other members suffering from this. I suggest you should run the support Tool from current "looping" installation(25.3) and send the fsdiag.zip file(not just log files)when you are asked with pm-message from F-secure admins.They will investigate your problem further and fix the "root cause" of the incident.It may last a while so patience is gold..

    Description of the new update process of device protection and time stamps on it also could be valuable in some point..

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Did un-install (FsUnistallationTool.exe) F-Secure TOTAL via F-Secure Tool , however Win 11 Regedit shows that Not all F-Secure SW, Software etc. is removed after Win 11 Restart.

    https://www.f-secure.com/en/support/tools

    1. Downloading F-Secure TOTAL and it did Not work , solution: un-Box Windows Defender Firewall → Blockera alla inkommande anslutningar

    https://my.f-secure.com/portal/welcome


    2. Install F-Secure 25.3 and Activate all functions e.g. VPN etc.

    3. Downloading F-Secure Manually , of course is Device Protection 1.02502.5119 still loop Installing 2025-03-31 at 17:15

    4. Running (FSDIAG) for Windows → fsdiag_standalone.exe

    5. Were to send (FSDIAG) for Windows ?

    Used this Web link !

    https://www.f-secure.com/en/support/submit-a-sample

    Seams F-Secure dose Not have Test Plant e.g. Win 10 and Win 11 Laptop etc. plus 4G and 5G smart mobiles like Samsung etc.

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  • JOnes
    JOnes Posts: 852 Forum Guru

    You should run the support tool from f-secure Total itself—>help and support—>start tool.

    image.png

    It creates a fsdiag.zip file on to windows desktop and then WAIT for PM-message from F-Secure admin and reply the message with the fsdiag.zip file attached. @Firmy , @Ville and colleagues will take of the rest…

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  • Molly1900
    Molly1900 Posts: 12 Observer

    I sent Zip file via this function since @Firmy and @Ville must have left the Office or they Work from Home but left the "Office"

    https://www.f-secure.com/en/support/submit-a-sample

    F-Secure Support is strange since it's Not 24/7 the this Problem has existed for a Long Time Now ??

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  • JOnes
    JOnes Posts: 852 Forum Guru
    edited March 31

    F-Secure support is sometimes available 24/7 (english chat),Fsdiag files are investicated separately,your problem is probably installation and specia platform dependent and they also may need special os knowledge and dedication and those individuals are usually under heavy workload,so patience…

    https://www.f-secure.com/gb-en/support

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  • KAndy1806
    KAndy1806 Posts: 2 New Member

    Hello,
    when will I receive private message to get the chance to send my fsdiag.zip file ?
    Only have the chance to do this outside F-Secure's office availabilty.
    Thank you in advance.

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  • Molly1900
    Molly1900 Posts: 12 Observer

    Since F-Secure does Not fix this Problem one Solution is to Buy Norton 360 for the ASUS E510 Win 11 Laptop , F-Secure TOTAL will remain for Samsung 4G and 5G smart mobiles.

    F-Secure TOTAL was Ok until version 25.x already described by Adam1995 2025-03-21

    Been Working with Telecom - IT since 1983 and more IT at the end of 1990 talet also with Customer Support and Emergency Pager at e.g. Portugal sent out from Sweden.

    Adam1995 has already Provided information so F-Secure should be able to Simulate the same via Test Plant with Win 10 and Win 11 Laptop - Desktop plus 4G and 5G smart mobiles.

    System 6G has been Tested for two year and more is in pipeline , I'm a retired Trouble Shooter etc.

    https://www.ericsson.com/en/6g


    https://www.ericsson.com/en/press-releases/2023/9/ericsson-takes-leadership-in-industrializing-open-ran

    Today Cars has more IT Solution and guessing fd Volvo CEO got replaced for Car Manufacture reasons since Volvo got Panic and changed CEO

    https://www.di.se/nyheter/volvo-cars-sparkar-vd-han-tar-over/

    Customer Support is A&O 24/7 after Selling a Product or several Products.

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