Hi. I have renewed my F-Secure virus protection, but get a reminder prompt every time I switch on my

I have a similar issue. I get a message telling me that the anti-virus base is outdated and need an update. However, the update failed every time.

Hello,

Sorry for the interruption.

jantvedt wrote:

I have a similar issue. I get a message telling me that the anti-virus base is outdated and need an update. However, the update failed every time.

I think your experience is different. The original topic's concern is like the user received a renewal prompt - did the renewal - but still getting a renewal prompt. For example, because 'account' in use is not pinned to 'renewed' account or whatever else reason.

But your description sounds as if you are still using some 'old' F-Secure solution or doing it on a (currently) unsupported platform. For example, like Windows 7. Relatively common trouble recently. For example, if a certain solution or its certain build is configured to use old servers (which may now be offline) - "update failed every time" is the expected result. Likely, before this - update checks were not failed but still with no any updating.

Just as an example: F secure updates are unsuccessful (topic)

However, if you are using up-to-date F-Secure solution, and OS is still supported - then better to understand why there is a trouble with receiving updates (after a while of this state - it is expected to receive notice from F-Secure about 'old' databases).

Thanks!

Hello,

Thank you @JOnes

I have checked our system, and the subscription is active and intact. It is set to expire in 2028, so there are no issues with the account.

As @Ukko mentioned, the issue could be related to @jantvedt using an outdated operating system. I recommend checking whether the device meets the app’s compatibility requirements. You can find the system requirements at this link: System requirements

Please let us know if you need any further assistance. Thank you.