Cant update...

barri80
barri80 Posts: 2 Observer

Hi,

I have a valid subscription of PC Total Security in my Win10, but since january the 24th, when it installed an update F-Secure Capricorn Engine (64-bit), the software is telling me that the virus database is outdated. The point is that when I click looking for updates it shows me there is no connection against the server guts2.sp.f-secure.com. Also I found following traces in logs:

Checking for updates from guts2.sp.f-secure.com

Update check failed, error=211 (server returned an error)

Coukd you help me??

Thanks.

Accepted Answer

  • Ville
    Ville Posts: 761 F-Secure Product Expert
    Answer ✓

    Hi,

    It looks like you have old version of the app that hasn't updated for some reason. It tries to use old server that is no longer available. Please uninstall and reinstall the app to get latest version and it should start working again.

    Ville

    F-Secure R&D, Desktop products

Answers