Cant update...

barri80

Hi,

I have a valid subscription of PC Total Security in my Win10, but since january the 24th, when it installed an update F-Secure Capricorn Engine (64-bit), the software is telling me that the virus database is outdated. The point is that when I click looking for updates it shows me there is no connection against the server guts2.sp.f-secure.com. Also I found following traces in logs:

Checking for updates from guts2.sp.f-secure.com

Update check failed, error=211 (server returned an error)

Coukd you help me??

Thanks.

Ville

Hi,

It looks like you have old version of the app that hasn't updated for some reason. It tries to use old server that is no longer available. Please uninstall and reinstall the app to get latest version and it should start working again.

barri80

https://community.f-secure.com/en/discussion/comment/139977#Comment_139977

Hi Ville, could you give me the link for downloading it and how to register the new version of the app??

Firmy

Hello @barri80

You can download the latest version of the F-Secure app from My F-Secure. Please follow the instructions provided in our online Help Guide.

If you need any further assistance, feel free to reach out to us.

Thank you, and have a wonderful day.