F-Secure Total: Full manual scan freezes at 11% and not progressing

Vido
Vido Posts: 6 Explorer
in General Discussion

F-Secure Total Version 19.8, Windows 11 Pro 24H2, Fujitsu Lifebook E449, RAM 16,0 GB
Full manual scan gets

Untitled.jpg

stuck at 11% 304,524 files of ca. 400,000. SSD drive C:\ 80 GB free
Last scanned folder c:\ProgramData\Package Cache{10725A82-69E2-521A-2E4F-94312A28AA90}v10.1.25398.1\installers. No process is locking the folder.
Before the scan: deleted F-Secure Total and released the license.
Then reinstalled the package and started scan. Any ideas, anyone?

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  • Ukko
    Ukko Posts: 3,778 Superuser

    Hello,

    It may be useful to know things like:

    - is it really stuck? or is scanning still 'processing', scanning and further things (but not as fast and not as 'visually' understandable)? for example, by looking at information in Task Manager (CPU/RAM/Disk usage or whatever else places) or "UI" of Scan Wizard.

    - can you try manually scanning the mentioned 'last scanned folder' and see see if it completes?

    - if manual scanning (context scan) is possible for mentioned folder; can you try to exclude this folder in Settings (Manage scanning exclusions) and then running Full Scan and check if there will be another 'stuck'?

    Sorry for my English.

    Thanks!

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  • Vido
    Vido Posts: 6 Explorer

    Yes, it was really stuck. I let it run for 12 hours and no progress after 11% although the scanned file count was clearly more than 11%. Task manager also showed minimal CPU and memory consumption. I manually scanned the folder (File Explorer context scan) without problems. No viruses. I was at my wits end.

    Then, I actually don't know why I did it but I took ownership of C:\ProgramData\Package Cache folder (using takeown and icacls) because that's the folder where the manual full scan got stuck.

    And what do you know! Presto, the scan went without a hitch. It started at 23:39:03 o'clock and ended at 00:03:47. Pretty fast I would say. Scanned 443036 items, no harmful items found. Problem solved, case closed

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