install win 10
Good morning, the problem is that I can't install safe f-secure after uninstalling it, I did anything you asked from me but the problem remains I have been without f-secure on my computer for almost two months, I have many messages from you with instructions that I have followed and I have sent a message with the results without getting a reply.
Accepted Answer
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Hello @Aris199
We have received feedback from our R&D team. Based on the logs, we found that the failure was due to the missing root CA. We can see that the required root CA is installed on the system.
2024-05-20 14:35:35.136 [3bac.2740] *E: InstallerExt::CheckSignature: 'C:\Users\Arista\AppData\Local\F-Secure\NetworkInstallerTemp\fs1844840.tmp\fs1851250.tmp\F-Secure-Safe-Network-InstallerUpgrade.exe' failed signature check: InvalidSignature
And we can see that the required root CA is installed on the system:
US, DigiCert Inc, www.digicert.com, DigiCert Trusted Root G4 // valid until 2038-1-15
Download the Installer:
- Download the file installer manually from this link https://download.sp.f-secure.com/SE/F-Secure-Safe/latest/installer/F-Secure-Safe-Network-Installer-x64.exe.
Verify the Digital Signature:
- Right-click on the downloaded file in File Explorer.
- Go to Properties, then navigate to Digital Signatures.
- Check if the signature is valid.
Kindly let us know if File Explorer indicates that the signature is valid.
Run the Installer:
- Try running the installer directly and see if it succeeds.
Reset System Proxy Settings:
- Run
cmd.exeas an administrator.
netsh winhttp reset proxy
- Reboot the computer and try the installer again.
Please let us know the outcome. If you need further assistance, we are here to help.
Thank you, and have a good day.
Firmy
Community Manager | F-Secure Community
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Answers
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Hello @Aris199
We welcome you to our forum and thank you for contacting us through this channel.
I was able to find a description of your problem in our system and the actions taken so far.
Currently, your problem has been forwarded to the technical department for a thorough examination of the diagnostic data. This will allow us to determine why it is not possible to install F-Secure on your device despite the actions taken.
I will be monitoring the situation on an ongoing basis and will keep you informed of progress.
Best regards,
Pawel