install win 10

Aris199
Aris199 Posts: 3 Observer
edited December 2024 in Device Protection

Good morning, the problem is that I can't install safe f-secure after uninstalling it, I did anything you asked from me but the problem remains I have been without f-secure on my computer for almost two months, I have many messages from you with instructions that I have followed and I have sent a message with the results without getting a reply.

Accepted Answer

  • Firmy
    Firmy Posts: 2,157 Community Manager
    edited June 2024 Answer ✓

    Hello @Aris199

    We have received feedback from our R&D team. Based on the logs, we found that the failure was due to the missing root CA. We can see that the required root CA is installed on the system.

    2024-05-20 14:35:35.136 [3bac.2740] *E: InstallerExt::CheckSignature: 'C:\Users\Arista\AppData\Local\F-Secure\NetworkInstallerTemp\fs1844840.tmp\fs1851250.tmp\F-Secure-Safe-Network-InstallerUpgrade.exe' failed signature check: InvalidSignature
    

    And we can see that the required root CA is installed on the system:

    US, DigiCert Inc, www.digicert.com, DigiCert Trusted Root G4 // valid until 2038-1-15
    

    Download the Installer:

    Verify the Digital Signature:

    1. Right-click on the downloaded file in File Explorer.
    2. Go to Properties, then navigate to Digital Signatures.
    3. Check if the signature is valid.
    image-20240607-123817.png

    Kindly let us know if File Explorer indicates that the signature is valid.

    Run the Installer:

    • Try running the installer directly and see if it succeeds.

    Reset System Proxy Settings:

    • Run cmd.exe as an administrator.
    netsh winhttp reset proxy
    
    • Reboot the computer and try the installer again.

    Please let us know the outcome. If you need further assistance, we are here to help.

    Thank you, and have a good day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
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Answers

  • Hello @Aris199

    We welcome you to our forum and thank you for contacting us through this channel.

    I was able to find a description of your problem in our system and the actions taken so far.

    Currently, your problem has been forwarded to the technical department for a thorough examination of the diagnostic data. This will allow us to determine why it is not possible to install F-Secure on your device despite the actions taken.

    I will be monitoring the situation on an ongoing basis and will keep you informed of progress.

    Best regards,

    Pawel

  • Aris199
    Aris199 Posts: 3 Observer

    Thank you, I am waiting to hear from you.

  • Aris199
    Aris199 Posts: 3 Observer

    Thank you now all ok😀!!!

This discussion has been closed.