ID-Protection to F-Secure Total on Windows 10 will remove WithSecure Elements Agent

gsonline
gsonline Posts: 1 New Member
edited December 2024 in Password Vault

On my company notebook (Windows 10), I use the WithSecure Elements Agent and ID Protection from F-Secure together. Now I am asked to update the current installed F-Secure ID Protection software ( end of life). With the new instsaller software I'm getting the message that I need to uninstall the WithSecure Elements Agent before proceeding!

Since the WithSecure Element software is a must on the company notebook, I cannot and must not uninstall this software!


What option do I have to use a current version of F-Secure ID Protection parallel with WithSecure Elements?
My new ABO is a F-Secure Total license for 7 devices and still valid for more than 450 days.

Thank for your support
Kind regards
Gerd

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Accepted Answer

  • [Deleted User]
    [Deleted User] Posts: 0
    Answer ✓

    Hello @gsonline

    We welcome you to our forum and thank you for your comment.

    Unfortunately, on devices where a product from WithSecure (in your case Elements Agent) is installed, it is not possible to install a new program from F-Secure without uninstalling WithSecure.

    We are very sorry for the situation and the inconvenience this has caused.

    At the same time, I would like to mention that this type of conflict does not occur on iOS and Android devices.

    Thank you very much for your understanding.

    Best regards,

    Pawel

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