Password manager or Password Vault

Joala
Joala Posts: 2 New Member
edited September 9 in Device Protection

F-secure for password manager (password Vault) is well installed and worked fine the first time. However, the application locks and cannot be unlocked again, as the code no longer works.

How do I unlock it? Is there a bug

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Accepted Answer

  • Firmy
    Firmy Posts: 1,905 Community Manager
    Answer ✓

    Hello @Joala

    Welcome to the F-Secure Community. Thank you for your post.

    We regret to hear about the challenges you've encountered with our new F-Secure app. However, in order to assist you better, we kindly request some additional information.

    Could you please specify the device on which you are experiencing the issue and provide the operating system (OS) version?

    as the code no longer works.

    Additionally, can you confirm if your concern pertains to the master password? If not, please specify the code you are referring to.

    To access the password vault, you need to unlock it using the master password. If you have synced your passwords from F-Secure ID Protection, the master password should be the same for your Password Vault.

    We recommend utilizing the recovery code to regain access if you have forgotten the master password. You can find guidance on this process in the following link.

    Please do not hesitate to reach out if you require further assistance.

    Thank you for your cooperation, and we hope you have a pleasant day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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Answers

  • Joala
    Joala Posts: 2 New Member

    Je travaille avec Windows 10 et le navigateur Chro

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  • Firmy
    Firmy Posts: 1,905 Community Manager

    Hello @Joala

    Thank you for your reply.

    Could you kindly furnish us with additional information regarding this matter?

    Additionally, can you confirm if your concern pertains to the master password? If not, please specify the code you are referring to.

    Additionally, have you attempted to recover the forgotten master password using the recovery code, as suggested in my previous comment?

    https://community.f-secure.com/en/discussion/comment/136852#Comment_136852

    We eagerly await your response.

    Thank you, and may you have a pleasant day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters
    📢 Help Shape Our New Homepage! Share your input in our design survey.

    Like Awesome
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