XProtect PlistConfigdata_10_15.pgk Virusalert?
Answers
-
-
Hello @FsecHelpHH @Ellen_R1 @Mies ,
Thank you for reaching out to us regarding the issue you've encountered.
I understand that receiving an alert about your device can be concerning. However, I want to reassure you that despite the alert, your device is not exposed to any danger.
Your concern has been duly noted and forwarded to our malware department for thorough investigation. It appears that the error is related to a specific update to MacOS' internal Anti-Virus feature, which is being blocked. Nevertheless, our technicians are actively working to resolve this issue. We are currently waiting for the results of their evaluation.
Please be assured that we are taking this matter seriously and are committed to providing a quick solution.
We appreciate your patience and understanding as we work to address this issue. If you have any further questions or concerns in the meantime, please feel free to reach out.
Best regards.
-
Hello @FsecHelpHH , @Ellen_R1 , @Mies
I'm reaching out to inform you that the file detection issue you recently encountered was indeed a false positive. Our technical team has thoroughly investigated the matter and taken the necessary steps to rectify it. Rest assured, your files and systems remain secure.
We sincerely apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.
Thank you for your understanding.
Best regards!