Freedome VPN Not connecting

xyzexe Posts: 2 Observer

September 2023 edited April 2024 in Privacy VPN

hello, since few hours ago or a day almost, the VPN does not connect. Tried restarting my PC it just stucks on Connecting as shown on screenshot. Anyone else is having this issue right now? I cant connect to any country. Please fix this issue, thank you.

0 Like Awesome

Accepted Answer

• 

  [Deleted User] Posts: 0

  October 2023 Answer ✓

  Hi @xyzexe

  Welcome to the F-Secure Community. Thank you for your post.

  Probably in your case there was a temporary problem with the connection to the server. If the problem persists all the time, please change the VPN protocol to IKEv2 in the settings.

  Please write how the situation looks now.

  Have a good day.

  Pawel

  2 2Like Awesome

Answers

• 

  xyzexe Posts: 2 Observer

  October 2023

  [Deleted User]

  Oct 2, 2023

  Hi @xyzexe

  Welcome to the F-Secure Community. Thank you for your post.

  Probably in your case there was a temporary problem with the connection to the server. If the problem persists all the time, please change the VPN protocol to IKEv2 in the settings.

  Please write how the situation looks now.

  Have a good day.

  Pawel

  thanks IKEv2 worked but other Protocols still doesnt work. How do you fix other protocols as i trust them more?

  0 Like Awesome
• 

  [Deleted User] Posts: 0

  October 2023

  Hi @xyzexe

  Thanks for your message. 

  So that I can give you the most accurate information please give me the following details:

  1. the country from which you are connecting to the VPN

  2. the Operating System on which you are using the VPN

  Once I receive these details from you, I will try to work out the details as soon as possible.

  Kind regards

  Pawel

  1 1Like Awesome

This discussion has been closed.