I have bought a new annual for Freedome VPN but cant activate it

JOK-DK
JOK-DK Posts: 2 Observer
edited October 2023 in F-Secure VPN

Hi

I have bought 1 year morefor this fantastick program. but I havent got a email from F-secure, Maybe I havent got it, or I have deleted it as an error, so I cant activate it. If I login, I get an error, that I have bought a new product, but havent activated it, can anyone help me, with an email with the info ??

Greetings from JOK-DK

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Accepted Answer

  • Firmy
    Firmy Posts: 1,621 Community Manager
    Answer ✓

    Hello @JOK-DK

    Thank you for your post.

    We wanted to let you know that an email has been sent your way from our payment partner, Cleverbridge. The email contains a registration link for My F-Secure account, which was sent on March 28th, 2023.

    Could you please check your Inbox to ensure it's not full? Also, don't forget to check your Spam and Junk folders as well, just in case it accidentally ended up there.

    In case you haven't received the email, we have resent it, so kindly check your Inbox again. If you still didn't receive it, please don't hesitate to let us know.

    Thanks for your attention, and we hope you have a wonderful day!

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