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Hi @Sonnenmann

Welcome to our Community page. Thank you for your post.

I am sorry, our Community page is available in English and Finnish language only. However, you may reach our Germany support from this link https://www.f-secure.com/de/home/support/contact

On the other hand, could you describe the issue that you are having in detail? I can see that you have an F-Secure TOTAL with us. Are you having an issue with F-Secure SAFE? 

We will do our best to assist you with your issue.

Looking forward to your response.

Thank you and stay safe.