My F-Secure and F-Secure SAFE: What a mess!
I'm posting below text here in the hope some responsible person at F-Secure might forward it to the right place. I'm not willing do discuss this in an online chat, and there is no public email address it could sendit to.
So, here goes my blame:
F-Secure IS has been my security suite for many year. The renewal of the license is due. I thought I'd have a deeper look into F-Secure SAFE, first, to understand the difference. I'm currently only interested in a Windows solution.
I'm baffled a company like F-Secure is unable to create a secure, working web interface!
A login is required to get access to a trial version of F-Secure SAFE, so I created one. It is internet standard that newly created accounts have to be activated via mail before being able to login. Not so with F-Secure! After signing up, I was immediately logged-in, and could download and install F-Secure SAFE.
Busy with configuration, I left the webpage (switched away from the browser) unattended for too long, so I saw I had been automatically logged out when switching back to the browser. At least this is what the webpage told me. However, clicking at the user icon (to right), I was still logged in!! I actively had to click on logout, to be able to login again. But look at this: F-Secure tells me that I first have to activate my account by clicking on the link in the mail. Remember, I have been logged into that account, and could look around, download SAFE, etc. Really? Are you a security company, or someone doing their first steps in programming.
Even worse: Being logged into the My F-Secure Account, I see "location: Australia" at the bottom. Let me correct, so, click there an change to Switzerland. On click an the whole web page appears in Italian language? What the heck! Nearly 2/3rd of Switzerland is German speaking, 23% is French speaking, 9% is Italian speaking, 1% it speaking Romantsch. So who told you to switch to Italian when choosing Switzerland as location? You had to offer at least German, French, and Italian to choose from.
Finally, a question to F-Secure SAFE: It seems this does no longer support multiple users on a single Windows machine. Some of them being children, that should be limited via "Kindersicherung". I could not find out how to do this. This is easy with F-Secure Internet Security.
Saying I'm disappointed would be too positive a statement. Get your web designers up to date.
Note: This is my second negative experience with the "My F-Secure" site. The first was a couple of weeks ago when I created my F-Secure Community account, and all over a sudden I got mails regarding my F-Secure SAFE trial license (see: 04298521 Unwanted subscription to F-Secure SAFE).