F-Secure SAFE can not update online
Accepted Answer
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Dear @Thusor
This particular issue has been fixed in a new Computer Protection for Mac installer (build 38925).
Here's a community post about this release:
https://community.f-secure.com/en/discussion/comment/127281/#Comment_127281
There has been a problem with the latest macOS upgrade which removes Rosetta and this is what has been causing the reported issue.
New release of F-Secure SAFE for Mac will be coming later this week.
Answers
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Dear @Thusor,
If your computer shows the error waiting for initial update to complete, please try to re-install F-Secure SAFE for Mac:
1.2. You can remove F-Secure SAFE by following these steps.
1.3. You can install SAFE again. Read here how to do it.
2. Please be aware that the issue might be due to the system extension not being enabled. During the installation, the System Extension Blocked dialog is shown indicating that a program tried to load a system extension signed by F-Secure Corporation. To enable the extension:
- On the dialog, select Open Security Preferences. The Security & Privacy window opens.
- On the General tab, select Allow.
This allows F-Secure's system extension to load, and your computer is fully protected.
Note: If you didn't enable the system extension during the installation, you can still do it as soon as you have activated the product:
- Open SAFE and select the Enable real-time scanning for full protection link. The Allow new system extension from F-Secure dialog opens.
- On the dialog, select Security & Privacy. The Security & Privacy window opens.
- On the General tab, select Allow.
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Dear @Lucaseuropa
Thank you for your answer. I installed F-Secure SAFE as you suggested and re-installed also, but the software is in the same situation. Also, in the YouTube video which you suggested, do not show any Security & Privacy window with allowing extension to load. After the installation, I can not find any information in the Security & Privacy window. F-Secure SAFE did not want any extension to load, only "Full Disk Access", which I allowed. So, at the installation System Extension Blocked dialog did not show up and I can not allow it what F-Secure SAFE do not want it. Please, suggest an other solution because in this form, SAFE can not be use on MacOS 11.5.1.
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