Products & Services
I installed F-Secure SAFE v17.11 on MacBook Air with M1 CPU (BigSur 11.5.1). The software can not update properly because it stucked in "Waiting for initial update to complete". How could I resolve this error?
This particular issue has been fixed in a new Computer Protection for Mac installer (build 38925).
Here's a community post about this release:
There has been a problem with the latest macOS upgrade which removes Rosetta and this is what has been causing the reported issue.
New release of F-Secure SAFE for Mac will be coming later this week.
If your computer shows the error waiting for initial update to complete, please try to re-install F-Secure SAFE for Mac:
1.2. You can remove F-Secure SAFE by following these steps.
1.3. You can install SAFE again. Read here how to do it.
2. Please be aware that the issue might be due to the system extension not being enabled. During the installation, the System Extension Blocked dialog is shown indicating that a program tried to load a system extension signed by F-Secure Corporation. To enable the extension:
This allows F-Secure's system extension to load, and your computer is fully protected.
Note: If you didn't enable the system extension during the installation, you can still do it as soon as you have activated the product:
Thank you for your answer. I installed F-Secure SAFE as you suggested and re-installed also, but the software is in the same situation. Also, in the YouTube video which you suggested, do not show any Security & Privacy window with allowing extension to load. After the installation, I can not find any information in the Security & Privacy window. F-Secure SAFE did not want any extension to load, only "Full Disk Access", which I allowed. So, at the installation System Extension Blocked dialog did not show up and I can not allow it what F-Secure SAFE do not want it. Please, suggest an other solution because in this form, SAFE can not be use on MacOS 11.5.1.
I have not got any System Extension Blocked in the Security & Privacy. I also made a video about the installation process but I can not upload it because the file size is too big, also I can not attach a link because I have not got a permission for this on this forum, unfortunately.
I will check that on my 11.5.1 machine and consult this issue with my colleagues from the product team.
I will let you know of the results here.