App and file control

DuckTaco
DuckTaco Posts: 1 New Member
edited December 2020 in F-Secure Internet Security

I have this problem on my F-Secure safe app. When I install app or file f-secure deletes it. When I go to app and file control it doesn't open it. How do I fix this problem.


Thanks!

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Answers

  • Ukko
    Ukko Posts: 3,611 Superuser

    Hello,

    It sounds like something is wrong. So, good to know a bit more information about your setting. What is version of your F-Secure SAFE (rightclick tray-logo - "About" then). What is your OS/platform version (Windows .. )?

    But, in general, the most useful step is to contact their direct Support Channels (for example, web-chat):

    Support Agents with an ability to provide remote help and assistance.

    Another way is to try "reinstallation'. For example, by common uninstallation (Control Panel - List of installed applications - uninstall F-Secure SAFE). Then to use "for sure" - F-Secure Uninstallation Tool (https://www.f-secure.com/en/home/support/tools). Then install F-Secure SAFE back.

    However,

    When I go to app and file control it doesn't open it.

    Is there any output about? Also, did you try do this on account with Administrators rights? And did you see "UAC" prompt?

    Thanks!

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