can't even install product

Got the product from chip, activated it and stuff and everytime I want to install it it says it's not working. It told me to uninstall my old antivirus software which I did, but that didn't help at all.

 

I thought the servers may be overrun since I had to wait pretty **bleep** long for my confimation mails too, but that was 2 days ago.

 

It starts downloading or checking stuff (not sure it goes through pretty fast) and in the end tells me that neither of the 2 products was installed, which is family manager (which I realy don't need) and the virus protection.

 

What am I doing wrong?

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