Parental Controls in SAFE 17.4

Seems Parental Control is switched on by default in F-Secure SAFE 17.4 for Mac. How do I switch it off?

 

EDIT: Title

Comments

  • PavitraPavitra Posts: 81

    Hi Rowin,

     

    Welcome to F-Secure Community !

     

    Here is the steps to switch off Parental Control in F-Secure SAFE for Mac:

     

    Go to SAFE Account https://my.f-secure.com, login in to your account with your username and password > Click on My child's device > Select Time Limits and click the On/Off button at the top right & the same steps for Content Filtering.

     

    Thank you

     

     

  • RowinRowin Posts: 4

    Hi Pavitra,

     

    Thank you for your reply. Unfortunately I don't have a SAFE account.

    F-Secure SAFE is included with my internet access subscription.

     

    I informed my internet provider something is wrong with the download.

    I never had any issues with previous versions of F-Secure SAFE.

     

    Kind regards

  • TifaOngTifaOng Posts: 32

    Hey Rowin,

     

    I'd suggest you to contact your internet provider to guide you how to turn on Parental Controls. 

  • RowinRowin Posts: 4

    Hi TifaOng,

     

    Thank you, I did. My internet provider forgot to implement the feature.

    Their advice: switch off Browser Protection. Not really a solution.

     

     

    Kind regards

    Fritzz
  • TifaOngTifaOng Posts: 32

    Hey Rowin,

     

     

    Do you mean you need to turn off Browsing Protection so you can enable Parental Controls?

     

    Can I know what's your internet provider? I can check if how the Parental Control was implemented for your provider.

    Fritzz
  • RowinRowin Posts: 4

    Hi TifaOng,

     

    My ISP is XS4ALL in The Netherlands. Mac users can't disable Parental Controls.

  • FritzzFritzz Posts: 10

    @TifaOng wrote:

    I can check if how the Parental Control was implemented for your provider.


    Hi @TifaOng,

     

    Did you already contact XS4ALL about this?

     

    The information from XS4ALL is that they get a customized F-Secure implementation and that F-Secure decides which components are enabled.

     

    Thanks!

     

    Rowin
  • UkkoUkko Posts: 2,974 Superuser

    Hello,


    Sorry for my reply. I am only an F-Secure user (their home solutions).

     

    Did you already contact XS4ALL about this?
    The information from XS4ALL is that they get a customized F-Secure implementation and that F-Secure decides which components are enabled.

    Sounds that your experience is about such trouble:

     

    Or 'one fix' can be valid for both situations.

     

    Thanks!

    Fritzz
  • FritzzFritzz Posts: 10

    Hi @Ukko,

     

    Thanks for this information!

     

    Indeed this is the problem and good to read a fix will be released:

     

    "That being said , the issue is Safe activation component makes Parental Control enabled even this feature is not avialable for the customers to manage, as result the websites with Categorization Shopping & bidding are automatically Blocked.

    Our backend has managed to reproduce the problem and still working on it as soon as the fix will be released through F-secure Update in the next maintenance release for F-secure Safe for Mac 17.4 R1.

    ETA expected to be in next two weeks ( Mid of November 2018). Meanwhile, we apologise for the inconvenience that it may have caused you, and we appreciate your understanding as we continue to improve our customer experience."

    Ukko
This discussion has been closed.