Supersafe boost

Hello,

Sorry for my reply. I'm only an F-Secure user (their home solutions).

If TalkTalk Support does not able to change your mail-address under your account (or not possible to try specific TalkTalk login page?! for logging) -> maybe another option is to try F-Secure official Support Channels (chat as example) and ask about available options:

https://www.f-secure.com/en/web/home_global/contact-support

But... if your trouble is about 'fresh mail address' -> did you try to use your previous mail address (as login) and your password? And if your account is still valid - to ask Support for:

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-change-My-F-Secure/ta-p/108346

trouble is that based on article -> access to previous mail-address is important.

Thanks!

They both blame each other for the problem, so the only option I have is to give up.

Hello,

I think that it is not an option.

I do able to think about two points:

-> does it possible to login with your previous mail-address (as login-name) and password?

if yes - it is expired?

if no - maybe trouble is not pinned to 'fresh' mail address?

-> what is account type there? Does it pinned to your TalkTalk account? Or it is just normal F-Secure Account (which pinned to talktalk)?

Likely that TalkTalk or F-Secure Supports should to provide help with changing your mail-address to your account. Or based on your ?!purchase/TalkTalk-account to advice further about steps to retrieve SuperSafe Boost (if it is still applicable to your account).

Did you request to change your pinned mail-address (and answer was that it is not possible at their side)?

Thanks!