Not getting prompt for license transfer
I have a 3 license subscription and have been using 3 devices up to this point. I am switching from a Mac to a Windows laptop and need to transfer the license from the Mac to the Windows laptop. The FAQ and Knowledge Base articles tell me that after entering my subscription code, it should detect that I have maxed my license usage and prompt me for a transfer. I don't get this prompt. Instead I get, "This code is not valid for this device".
How can I transfer the license for my third device from Mac to the new Windows laptop?