You just need to contact the Support to help you to reset the key. You can contact them through Chat or Phone Call at
Chat - www.f-secure.com/chat
Phone - http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support
Thanks for the suggestion.
Will they be able to reset it within 24 hours? How long does it actually take?
Hi mydearcosmo,Status will be updated within a couple of minutes after reset.Cheers.Best Regards,Jayson