Problem with downloaded databases

bixie23 Posts: 1 New Member

June 2018 in F-Secure Free Online Tools

I am unable to get the online scanner to work. I get this message every time I try. It's very vague and doesn't hint as to where to start looking. How to fix this?

Thanks!

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Comments

• 

  Ukko Posts: 3,800 Superuser

  June 2018

  Hello,

   

  It is maybe not pinned to your situation, but there is Knowledgebase article with some popular troubles for Online Scanner:

  https://community.f-secure.com/t5/Other-Home/Known-issues-and-limitations-for/ta-p/42639

   

  Also, there is topic about 'Online Scanner beta' (with some changes):
  https://community.f-secure.com/t5/Home-Security/Online-Scanner-beta/td-p/107596

   

  Maybe good to try it! If trouble is still there with 'beta' -> possible to find reasons (after your feedback).

   

  Thanks!

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